Dutch VetReviews of dutch.com

Courteous and knowledgeable Vet. I couldn’t have asked for more.

Fast appointment, awesome vet, cheap pharmacy, peace of mind, you can't ask for more!

The doctor was friendly and explained everything in a manner that was very easy to understand. I’m grateful for this service as I was recently paralyzed and can no longer get my dog to the vet as often as they require for constant. “skin checks” it’s helpful for all people who can’t drive or have transportation issues in one way or another.

Our dog Remi is extremely difficult to transport. Dutch was able to diagnose and prescribe exactly what Remi needed through a video appointment. Our veterinarian was attentive and the experience has been a blessing to us and our dog. Thank you Dutch!!!

They are very easy to schedule appointments with an ref, flexible with times dates, etc. all the Vet or the couple of vets that I’ve seen for three dogs have been very informative, professional and really good about following up. In addition the offer great services and goods for members. Would highly recommend

Save yourself! Don’t do it. The vet was wonderful. The problem comes from the “pharmacy”. I had an online vet visit for my dog on 5/30. She has an infection in her mouth and needs antibiotics along with her flea meds and anxiety medication. The vet visit was great. She issued the prescriptions immediately and I immediately filled them through the Dutch pharmacy. It is now Jun 9th and those medications have still not shipped or been filled. While they shut me up for a day by the pharmacy showing the order as shipped, the only thing they really did was print a shipment label. The prescription went back to “processing” today and there is no movement in the tracking issue. I got a 2nd script wrote by the vet that was supposed to be electronically sent to a local pharmacy. Welp, here I am, 24 hours later waiting for customer service to electronically submit the prescription. I called the phone number provided and the message came up that they can’t answer the phone due to an earthquake. Guess what? There was an earthquake in the Philippines so I suppose that’s where their “customer service” is. At this point, I’ve been scammed out of 120 for the yearly membership and 159 for the medications. Now, I can’t get a vet appointment for 4 weeks. This is a total scam. Save your money and your sanity and just take your pet to a local vet. How sad that these people are suppose to care about an animals well being but do everything they can to put them in a harmful situation. I will be disputing both the charges for the medication and the yearly subscription fee with my bank. In response to Dutch’s response. First, it originally showed the meds would ship on the following Monday from the appt. Never was I contacted that any medication was out of stock. When I finally contacted customer service, I made it very clear that I had to have that medication on or before June 10th as we would be leaving for 4 months and no one would be available to receive it. Sure, the medication finally did deliver. Yesterday the 11th. A full day after we left. So it’s sitting in a mailbox and will remain there for 4 months making it junk. You can justify what happened all you want you but your pharmacy charged me $159.00 for medications I got from Walmart for $72.00. More than half off. No dog should have to wait 15 days for an antibiotic if you truly care about a pets health. I will call and get the refund but what about the wasted 159.00 from your pharmacy for meds that I was grossly overcharged for and won’t even be safe to use by the time I get home? And why did it take several days to get a simple prescription transferred? It’s a 20 second process. Shame on you Dutch! And in reviewing, I’m not the only one that has had these exact issues with your pharmacy. Maybe you should correct that issue.

I would strongly caution anyone against relying on Dutch for medications that your pet truly depends on. My dog’s allergy medication was lost in transit, leaving him without treatment for over a week. During that time, his condition worsened significantly—constant itching, chewing at his paws, and a spreading rash. I contacted Dutch multiple times, explained the situation, and repeatedly asked for help. What was most disappointing was the complete lack of urgency. I offered to pay for expedited shipping and requested escalation to a supervisor. Instead, I was told to wait for a standard replacement shipment or purchase another prescription myself, despite never receiving the original medication. Communication was poor, responses were slow, and no meaningful solution was offered. When the replacement was finally sent, it was shipped using standard delivery despite my repeated requests for expedited shipping due to my dog’s worsening condition. I understand that shipping issues happen. What I cannot understand is treating a lost prescription medication the same way you would treat any ordinary retail package. I entrusted Dutch with my dog’s health, and they treated it like a piece of clothing I did not receive in the mail. If your pet relies on timely medication, I would think carefully before using this service. UPDATE: their reply below is not true. I did end up receiving one free month of his meds but it didn’t change that there was no sense of urgency once it was clear that the medication was lost in the mail. (Mind you insured by Dutch as well, so they probably got their money back) as a matter of fact, I put in a ticket with USPS about the lost mail and they were prompt about getting me the lost mail. They also did not ever transfer anything to Costco. Another lie. They just kept replying- 24 hours later- that it would be quicker to rush shipping. I ordered the 3rd medication and paid for the rush shipping, just so they could all arrive one the 11th. An entire week without these meds for my dog means a lot. His body is completely destroyed from this. They did not care and their reply to this shows even more they just do not care. Don’t lie, Dutch. Lesson learned though. I will always have that “free” replacement meds that were sent as standard shipping in case this ever happens again because we are on our own when it comes to my dog apparently.

I love the access’s to the veterinarian, but hate that I have tried for weeks and can’t reach a human to speak to about billing questions/issues.