Jeff B.
Dumpster delivery so late (after 4:00…
Dumpster delivery so late (after 4:00 pm) that my crew had left for the day. Don't believe their 7 day rental cost. I notified the company when I called to have it picked up of the situation. Without my knowledge or consent they charged my card for an additional. Horrible customer service!
Response from Dumpster Rental Enterprises LLCDec 24, 2024
Dear Jeff, Thank you for sharing your feedback. We’re sorry to hear about your frustration with your recent experience. To clarify, our rental period counts calendar days, not the time of delivery or pickup. For example, if a dumpster is delivered late in the day, you still have until the final day of your rental to notify us for pickup, and you won’t be charged for that day, even if pickup happens the next day. We understand how a late delivery can disrupt plans, and we sincerely apologize if it impacted your crew’s schedule. Our team works hard to deliver dumpsters as early as possible, but delays can occasionally occur due to factors beyond our control. We’d love the opportunity to address your concerns and review the additional charge in more detail. Please reach out to us directly at [email protected], and we’ll do our best to make things right. Sincerely, Cinthya Dumpster Rental Enterprises




