DTLRReviews of dtlr.com

I placed an order on DTLR online for pick up at a store near me. When I placed the order it was in stock, I received the email confirmation and all. After a week with still no update I emailed customer service which didn’t email me back. Instead the DTLR app then miraculously updated my order to CANCELLED with no explanation as to why. I then called their customer service and the person I spoke to looked up my order and said “I see your order was canceled due to it being out of stock” I ordered these shoes for my daughter for her first day of school I am so frustrated!!! Why would they even let me buy them if they weren’t in stock. They say at the time of purchase they were but people ordered at the same time as me and since I was unlucky myself and two other people got screwed. Anyway now since I wasted my time with DTLR the shoes are definitely sold out everywhere else!!!! Smh such a waste of time never again will I order off of DTLR they suck!

The store in south point mall in Durham nc HAS THE WORST EMPLOYEES THERE.. RUDE CURSING THROUGHOUT THE STORE. CALLING EACH OTHER THE N AND B WORD. WENT TO BUY A PAIR OF SNEAKERS THERE UGHHH TOOK 15 MINUTES TO BRING ME THE SNEAKERS AND THEY WERE THE WRONG ONES.. THE ATTITUDES WERE OBNOXIOUS CRUDE HORRIBLE.. I'M SURPRISE THEY ARE STILL EMPLOYEES THERE.. THE STORE COULD SELL MORE PRODUCTS IF THEY HAD BETTER EMPLOYEES THERE. EVERYTIME I GO TO THAT PARTICULAR MALL AND I WALK TO THAT STORE IT'S THE SAME RESULTS THE EMPLOYEES REFUSES TO MEET THE TERM CUSTOMER SATISFACTION.. SO IN CLOSING I WILL NEVER BUY FROM DTLR IN SOUTH POINT MALL IN DURHAM NORTH CAROLINA.. OHHH ONE MORE THING EVEN THE MANAGER WAS HORRIBLE

Don’t not buy shoes from this company , you have been warn , I ordered online never received my order called dtrl and a representative told me not responsible for lost or stolen packages , this company is aweful and Shady

I will never do business with this scandalous company ever again!!! Received wrong order, sent item back, asked for refund and no replacement to be sent. I have been going around and around with them regarding this issue, as proof of returned item has been received by them. Customer service is atrocious and after dealing with this issue for almost 2 weeks, still no resolution. The BBB have been contacted, so consumers beware!!!

Terrible service. Ordered a package 11 days ago and still hasn't arrived yet. They claim to deliver orders within 2 days but that's just a scam. Customer service? Even worse. I ask for at least some information regarding the whereabouts of my order and their response is usually an automated email that they're "sorry" that I haven't received my order. That's bull crap. That's the only and last time I order anything else from these guys.

I do not recommend this store. I purchased my son a pair of shoes on May 1st before 2pm, paid $36 for overnight shipping did not get shoes until May 7th. I reached out on May 3rd and was informed express shipping doesn’t start until after the shoes are shipped. On May 6th I reached out to FedEx because tracking showed “label created”, but no package has been received from the shipper. I sent customer service this information and asked for a full refund of Overnight shipping charges, they gave me $15 and charged for ground shipping. This company is a ripoff. They never called FedEx to come pick up, but yet I still had to pay for shipping and also tried to off a 20% off coupon. No thank you!! I will spend my money elsewhere. As long as companies think they can pacify you with a little coupon they think they can continue to do however. Not to me, too many other better shoe stores available to shop with.

I will never order online from this company again spent over $700 on shoes for my kids and husband oh and $50 for overnight delivery one pair of shoes came the next day and other 3 pairs of shoes came 2 days later and this is what Ugg’s me my baby only had one black Air Force in his box like dag this company just wants your money they don’t even care I will never do this again

Delivery information on their website promise will be shipped within 2 business days. I placed my order 16th of March, showed it was shipped on the 16th of March but its now the 22nd of March still no other update of when it will be delivered. looks more like the product they are selling is coming from china which they should be truthful that its takes 30days for delivery.