DTLRReviews of dtlr.com

Very poor service and complete waste of money and time.Received my items but still had theft item still stuck to items.

Thee worst, I repeat thee worst to ever shop online. They give you the run around about your package being shipped. Then when you find out your package hasn't even been received by a carrier 2weeks later after your purchase. Everyone save your time and money with this company. Better off going to the legit spots, footlocker, flightclub, stock x, etc. By pass this store in person and online at all cost. Lowkey the business operates as a scam team.

The 54th street one has terrible customer service Lol the owner might not care but it’s not a good look and it’s honestly sad cus the workers are so young and are so rude not only that, but one guy agreed to help me and never did, instead he left me on hold for 20 minutes till I searched them up and seen reviews….so yeah I hanged up and accepted the fact that their customer service are trash

DTLR is the worst Customer Sevice on the internet! I ordered order #3668181. Tracking says delivered, but it never was and the ring camera never recorded it being dropped off. DTLR was completely unhelpful and rude on the phone. They gave zero effort to help. Do not buy from them.

WROST COMPANY TO BUY SHOES FROM. STAY AWAY FROM THIS COMPANY!!!!!

If you ever plan to return something or have any kind of customer service needs, don't buy. There is some weird relationship between stores and dtlr.com where if you buy online and pick up in store, you can't return to the store, even if the store had it in stock. But dtlr.com can't give you a refund either since you picked it up from the store. This is not in alignment with the language on their website and return policy.

If I could give them zero Stars I absolutely would. Ordered a pair of shoes for my son for school. I got them very quick next day within 12 hours. Open the box. The one shoe looked fine. The second shoe looked like it was snakeskin and peeling on the toe and around the back. I took the shoes to my local store where I figured they were shipped from, showed them. They told me that Nike and Jordan are perfecting this new paint technique hmmmm.. really?? Have bought Nikes and Jordans for several years now. Never heard anything like this. Have never seen a pair of shoes. Do what these did. They went ahead and did a return and sourced me another pair of shoes. Got the shoes today. They are in worse condition than the first pair. There is missing material on the sides of the shoe. There is visible wear around the opening of both shoes. White thumbprint marks all over the exterior. When I had called and expressed my disappointment in this and that I needed a pair of shoes ASAP as my son is starting school and this is the second pair I've gone through. They didn't seem to care. I asked if they could expedite another pair out. They said that they could send me a pair out after they sent me the label and I sent them back the shoes. At this point I have purchased two pairs of Jordan mids which aren't cheap. Now I have to purchase another pair and hope and pray that they come undamaged and then wait up to 30 days for this refund on this pair. They can't just send me a pair because they have messed up. Not once but twice. And it is important that I get a pair of shoes back before they could send me out anything... As if I want these shoes, I attach pictures and showed them the condition of these shoes and asked how in the world. Do you send a pair of shoes to somebody that look like that? Is there no quality control? Do you just send out garbage because that is what I got. Normally I would completely understand the you know if they get the shoes back you get a new pair sent out. I got it but at this point I'm two pairs in. I need the shoes yesterday. We'll never ever order a pair of shoes. I usually get shoes from finish line. I've never had a problem. They just did not have these shoes. I've learned a valuable lesson. I will never shop with them again. Disgusting products. Trash customer service

Placed an online order and woke up to cancellation with no explanation, contacted the online phone number and was told the wait was 10minutes “ so I waited” for only the phone to just hang up!!!… I should have read the reviews first because it’s speaking loud VOLUMES, but my son was so excited to only be let down by the lack communication…