Dr. WaterReviews of drwater.store

Quick responses and great service from customer service. Honor warranty even though it had expired. Impressive service.

I received the Dr. Water Tumbler today and it came with a part that I didn’t recognize, nor was it listed as a part in the instruction manual. I emailed and received a response from James within two hours on a Saturday. Turns out it’s a storage case for the cleaning brush. I didn’t know Customer Service like this even existed today.

I really like the fast response when I have a Q. The updates of the order and shipping info. The ease of the directions and operation of device. The packaging is B E A utiful.

I purchased their Hydrotumbler that is advertised to generate between 1600-3000 ppb of hydrogen. I purchased a hydrogen water test reagent and the most I got out of 5 tests was 900, the average was 800. The other issue was customer service, the response time is very slow, like 4 days per email on average, it's like they don't really care, or they try to stretch the days till the return period lapses, overall didn't have a good experience with their customer service.

product is cheaply made, lid does not seal and there fore the hydrogen basically evaporates through the lip of the top of the pitcher. the quality of materials are questionable and i was unable to get a direct answer from the co. when asked. the return process was poor to say the least. procrastination responses from the co. who also would NOT provide me with a pre paid return shipping label. when i went through the process of return i had to pay 25 dollars for ups pick up a week out along with the page would not allow me to print a return shipping label, also you have to take several photos of the pitcher and submit it which will then go through a review process before they either approve or decline your return. so trying this product for 30 day and if not satsified is false. the co does everything they can do to make the return process painful and frustrating. would never recommend this co or product. will never purchase from this co again.

Customer service , Jack, changes the game. More than 3 weeks waiting... I am so mad about the product delay and missing. I almost asking refund but Jack continue check the shipping and send me the status and nice to explain all the situtations. Anyways I should great feedback.....

I was looking forward to getting my hydrogen water pitcher so much. There were a few bumps in the road in reference to shipping. Which was weather related. The customer service team at Dr. Water were awesome. They kept me informed and answered all of my questions in a friendly manner. I am so happy and I am enjoying my water pitcher. Thank you to everyone, especially Jack with customer service.

Instructions clearly stated that there should be water in the unit which there was not. This should either be changed in the circular or an addition should be added that it may or may not have water in it.