Dr. WaterReviews of drwater.store

Ordered december 16. contacted them on dec 26 and jan 14 and reluctantly agreed to wait till first week of february for my water filter to be delivered. already over a month delayed. Received the WRONG PRODUCT on feb 2 and it was USED and SCRATCHED. Then for 2 days telling me to "wait" for return instructions. Finally contacted my credit card company to dispute the charge. this is a scam company with low quality chinese products scamming people. AVOID AT ALL COSTS

I had the pleasure to speak with Jack. He was kind and made me feel I had all the time in the world to ask questions and clarifications. Besides his kindness and professionalism, I appreciated his honesty. He didn't answer a couple of questions because he didn't know the answer, but he was going to put me in contact with his speacialist. The products sell for themselves but Jack made a difference for me to purchase 4 items.

2/14/26 NEW REVIEW UPDATE 🙂.... After all my emails, Jack from customer service did called me about my concerns. He sent a replacement ASAP. So for now everything is working great. I appreciate the replacement as the other was useless. If you are having issues, hang in there. They will respond and rectify your concerns and make you a happy customer. OLD REVIEW... Within 5 days just about everything was defective. The straw was loose, leakage from tom and bottom, HydroStanley would not work unless plugged up. Useless as a portable option. Contacted customer service and thought they seem to work with you they don't. Its just a back and forth email party. You send your complaints with video and they send you another sweet email. What you do not get is actual customer service, your money back nor an exchanged item. This was a waste of my money for a product I was looking forward to using. Too much hype and no worthy back up material. SAD. Just SAD.

I ordered a few items last week and needed to talk to customer service about my order. It did take about a week going back and forth to get resolved so I’m happy to say they followed through. Just be patient. Loving the products & hydrogen water experience . I’m feeling lighter , more focused and like my kidney functioning has improved already .

Jack, and team, at Dr. Water went unbelievably above and beyond "Customer Service"!! I cant wait for my pitcher to arrive, as I am preparing for surgery soon! Thank you Jack & Team for such awesome customer service!!

They haven't delivered the product, and they keep dodging my request to cancel and receive a refund. Their process for cancelling and issuing refunds is very hard to find and then they just won't do it. I have finally had to go to my credit card to try and get the money back. But this was suppose to be a present for Christmas and still nothing as of January 15th.

really dont buy it. i bought it thinking it’s just another fancy thing like liquid death but all the time. now i literally can’t go a day without it. the water feels diff... lighter? smoother? idk how to explain it but even my mom said it FEELS like its healing the gut lol. and oh their customer service... these ppl are way too nice. i had a issue with the plug and they replaced the whole base in 3 days! They also emailed to check if everything’s working fine later. my friends now call me a water nerd now lol so yeah... dont buy it.

Sweet healthy hydrogen water! a must have health investment!!