AP
Good experience
Good experience . got delivered in 7 days to India
Response from DruksellDec 19, 2019
Thank you for leaving us your review and support made in Bhutan products.
Discover Bhutanese craftsmanship, ethical fashion, organic food, books, mindfully handmade and crafted by extraordinary artisans from Bhutan. We are Bhutan' first and biggest online store that offers a wide range of products for retail and wholesale. B...
Druksell (druksell.com) has 44 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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AP
Good experience . got delivered in 7 days to India
Response from DruksellDec 19, 2019
Thank you for leaving us your review and support made in Bhutan products.
BARRY
The website makes it easy to order. After that, good luck. I placed my order almost two weeks ago. I’ve been asking for shipment status and still have received no information. The link I was initially sent with shipment tracking info yielded nothing. Just a blank screen. Someone replied to my initial inquiry indicating I’d receive a reply subsequently on my shipment status - nothing. I’d rate the customer service as abysmal. Here’s a tip Druksell - when you inform a customer that they shall receive follow up in a specific time frame - it’s a good policy to take action on what you committed to doing!
Response from DruksellDec 19, 2019
Dear Barry, Thank you for your review. I apologize apologize for the sloppy customer response time as our shipments are handled by Bhutan postal services and whenever their tracking systems are down- it yields into blanks screens. With regard to our chat services, we had been facing hundreds of queires which we have to attend and in some cases get overlooked- Thank you
Matt D.
I bought a bottle of whiskey. They shipped it to the USA via a shipping company that is not able allowed to ship alcoholic beverages to the USA. (DHL) Seriously? That is dumb. And their online chat for support doesn't work. Their agent never responded after several minutes. I would not trust this company again, and I recommend other consumers to think twice before making a purchase with them.
Response from DruksellNov 21, 2019
Hi Matt, This is in response to your feedback. We know you were not happy to know that your item was not delivered primarily due to customs restriction, however, we are taken by surprise that you can leave such derogatory reviews. Please note that we had responded to you the very next day and we sent you an email regarding the issue and also mentioned our chat service issues. We don't understand why you have to go on to even say- do not trust this company- since we have already shipped many whiskey bottles to the USA which can be proven- Therefore, we appreciate, if you can kindly cooperate with us in resolving this matter according to our refund policy. Thank you
Sonam C.
The best place to find all Bhutanese products. It has a wide range of products which are undiscovered by the Rest of the world. From the organic food items to local handmade crafts- all in one place for buying products from Bhutan