DruksellReviews of druksell.com

They are unfortunately a fraud shop. I had ordered good from them and they just did not send them. Do not buy from them.

Just want to say that i live in Nepal and Australia, i understand the buddhist community pretty well and have been to bhutan and know many bhutanese .... so it was a bit suprising to get this treatment. I made an order for incense at $148 USD .... I use this for pratice because I am a student of drukpa lineage and i need incense for various things. So I made the order and nothing happened witin a few days of the order .... so I sent an email ask what is the ETA .... the first email simply said the incense isnt available and they will let me know when its available with tracking .... the email was very short and to the point, not very friendly but okay ... its the first time talk so lets see what happens. months later ... nothing ... again email them ... same reply, communications for poor customer service and very later order. months later ... nothing ... again email them ... same reply.

now before i get into the facts, i just want to say that i live in Nepal and Australia, i understand the buddhist community pretty well and have been to bhutan and know many bhutanese .... so it was a bit suprising to get this treatment. I made an order for incense at $148 USD .... I use this for pratice because I am a student of drukpa lineage and i need incense for various things. So I made the order and nothing happened witin a few days of the order .... so I sent an email asking what is the ETA .... the first email simply said the incense isnt available and they will let me know when its available with tracking .... the email was very short and to the point, not very friendly but okay ... its the first time to talk so lets see what happens. So right away, their website is false as the item isnt in stock, and it doesnt say on backorder .... months later ... nothing ... again email them ... same reply, communications for poor customer service and very later order. they refuse to provide ETA or refund or engage is any resolution. months later ... nothing ... again email them ... same reply, no way to deal with them. Here is a verbatim copy and paste of how the people communicate with you are FOUR months of waiting .. Hello, The incense was completely out of stock so we had to wait for the supplier for the restock. We will notify once we ship the order. thank you SONAM TENZIN SALES/LOGISTICS MANAGER M: +975 17333033 O: +975 2332532 Druksell pvt.ltd So we can only make our own opinions about these people, they are scammers and have no intention of fulfilling the order or they are massively incompetent people who cannot run a modern internet business, either way im left with no incense, money gone, and a negative feeling from being treated like I do not matter. Im pretty sure this is a scam site, they take orders then blame stock or shipping problems .... avoid at all costs using this site. As an IT expert myself Im going to go out of my way now to leave a litany of bad reviews everywhere for this company, and when I spend time with people in the Drukpa centers around the world I will be sure to slag this company off to as many people as possible when I have the opportunity.

Shocking, I placed an order and paid for an order which I have never received. When I followed up on the order I was informed if I paid a further US$30 it would be sent via a certain transportation, however, I paid for postage in the original order and refuse to pay extra and have no guarantee I will then receive the goods. I decided not to make a further payment and have never received my order or any other form of communication, other than the emails generated my end. Diane Collins

Commande non reçue

Placed an order on 12th June, today is 15th Aug still product not received nor any proper reply.

hasn't arrived, cannot track

The website makes it easy to order. After that, good luck. I placed my order almost two weeks ago. I’ve been asking for shipment status and still have received no information. The link I was initially sent with shipment tracking info yielded nothing. Just a blank screen. Someone replied to my initial inquiry indicating I’d receive a reply subsequently on my shipment status - nothing. I’d rate the customer service as abysmal. Here’s a tip Druksell - when you inform a customer that they shall receive follow up in a specific time frame - it’s a good policy to take action on what you committed to doing!