I recently received a iPhone case and camera lens case from Drop Guys. Both are fantastic! Easy to install, very clear and attractive and I'm so glad to have such good protection for my phone and its camera lenses. I also contacted their customer support because the free phone screen protector didn't come with the other items and they immediately responded - no questions asked - that they would update my order and send the screen protector. I am very impressed with this company!
LS
Lori S.
Drop Guys, YOU ROCK!
Drop Guys, YOU ROCK! I drop my iPhone often 😬 and knew I would need a protective case for my new phone. The case is just perfect. This company’s customer service is great. Keep up the great job!
JS
Joseph S.
DropGuys More Than Disappointing
Ordered 10/18. They in writing yesterday said it was out for delivery. Not delivered, contacted their carrier, UniUni. On hold 45’minutes, when Carlos finally spoke to me, they don’t have the shipment, no shipment has been made as of today.
DropGuys customer service is non existent, their carrier UniUni is no better. No way to contact DropGuys except to email, they reply in 48 hours and they lie.
I have gone back to PayPal and have requested a refund. Stay tuned. Customer services and logistics are a disaster. Don’t buy from DropGuys! You will be sorry!
Response from DropguysNov 7, 2024
Hello,
Thank you for your feedback and for reaching out. I’m truly sorry for the frustrating experience with the delivery delay and lack of clarity in tracking updates. I know how disappointing it can be to wait, and it’s clear that UniUni did not meet our standards for reliable service.
Your experience has prompted immediate changes on our end. We’re now transitioning to ship directly from U.S. warehouses to ensure faster, more reliable delivery times. Additionally, we’ve ended our relationship with UniUni and will partner with USPS and UPS to provide better tracking and a smoother experience for customers moving forward.
I’m glad we could connect personally, and I appreciate your patience and understanding as we work to improve. As a thank-you, we’ve fully refunded your order, and I’ve also sent a small gift card as a token of appreciation.
Thank you again for helping us identify ways to better serve our customers. Your feedback drives our commitment to making Dropguys an exceptional experience for everyone.
Warm regards,
David M., Founder, Dropguys
HF
Howard F.
Encouraging improvement in Dropguys business practices.
I increased my rating of Dropguys for the following reasons: 1) finally received products and they are so far outstanding and very attractive; and 2) the personal & encouraging response from Dropguys owner, David, assuring me that he has already altered his business operations which will result quicker response and shipping times - shipping times competitive with Amazon. If David alters his business practices per his letter, this quality product, its associated warranty, and it’s dedicated owner will bring it to a Five Star status.
Response from DropguysNov 7, 2024
Hi Howard,
Thank you for your honest feedback—I’m truly sorry for the delay and any frustration this caused. We know how important it is to have everything ready for a new phone!
After receiving your review, I reached out personally, and I’m glad we could connect to discuss your experience. Your feedback prompted immediate action, and we’ve now moved our iPhone 16 inventory to our U.S. warehouses to ensure faster, more reliable shipping within just a few days. We’ve also partnered exclusively with trusted carriers like USPS and UPS to provide accurate tracking for a smoother experience.
As a thank-you for your patience, we’ve refunded your order in full and included a small gift of appreciation. Feedback like yours drives us to keep improving, and we’re committed to delivering quality products and outstanding customer care for all Dropguys customers.
Thanks once again for your patience and understanding and for helping us improve.
Warm regards,
David M., Founder, Dropguys
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Scottie T.
Sturdy, mininalist, and durable
I’ve only had this case today so far but having said that, it’s far stronger and more durable than the case I’ve had on it since I recently got the new iPhone. It’s more minimalist which I really love - there’s not excessive buttons or weird style choices on it. It looks cool and it works great.
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Ravi V.
Great product
Great communication, prompt shipping and quality product. Better than most other cases.
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Shivan
Helpful customer service, great product
Helpful customer service, great case - thank you very much!
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Jack R.
Their shipping methods is the absolute…
Their shipping methods is the absolute worst I have ever seen. It took 2 weeks to get a simple screen cover from the same state!!!! I’ve told them why can’t they use a real company like everyone else. For the same money just go to Best Buy and get the same crap. Just horrible service.
