I got the screen protector, a case and the lens protector. The lens protector has slowly been cracking and falling off. Now I’m trying to figure out how to take it off because I can’t take photos or do videos.
Response from DropguysNov 14, 2025
Hi CaliSab,
We’re very sorry to hear about the trouble with your lens protector. That shouldn’t happen, and we want to make it right. Please reach out to us at [email protected] so we can guide you on safely removing the lens protector and get a replacement sent out if needed.
— The DropGuys Team
CB
Craig B.
Case looks good/feels good BUT…
Case looks good/feels good.
The camera lens protector broke on its own after about a week. They sent me a new one free.
Dropped my phone today on concrete from hip high, and it broke both the lens and screen protector.
And my mag safe charger has scratched the back of the clear case really badly in the few weeks I’ve been using it.
On top of all that they offered my 10$ for a 5 star review and 20$ for one with a video on here. Trustpilot.
Why would they do that if their product was any good???
I WOULD NOT RECOMEND THIS PRODUCT FOR THE $!!!
Response from DropguysNov 2, 2025
Hi Craig,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our customer service team responded to your messages within 24 hours, which is our standard turnaround time. Your return request was also promptly addressed. We have reported the delivery concern you mentioned to our fulfillment center to ensure this is properly investigated.
Thank you again for your feedback, Craig. We value transparency and are always working to improve.
AC
Alison C.
Will it ever arrive?
I purchased a new iPhone in May 2025 and after researching options I selected DropGuys iPhone case. I ordered it two weeks ago and I am still waiting for it to be delivered. Amazon next time...
Response from DropguysJun 18, 2025
Hi Alison,
We’re really sorry for the delay and completely understand how frustrating that must be. We looked into your order and it appears it was placed during a temporary stock delay, which should’ve been resolved shortly after. We sincerely apologize if that wasn’t reflected clearly on the site at the time.
That said, our team did reach out via email as soon as we became aware of the issue, and your order was shipped as soon as the item became available. If you haven’t seen our email, please check your spam/junk folder — or feel free to reach out to us again at [email protected] so we can follow up and make this right.
We appreciate your patience and hope to restore your confidence in us.
— The DropGuys Team
RR
Rave R.
While I have purchased a case from them…
While I have purchased a case from them in the past, which protected my iPhone 13 quite well, I recently ordered one for the 16 pro, I ordered it on the 26th of dec 2024 and still haven’t gotten even an update, a shipping number or any type of resolution, I reached out to their email, and have just received a letter basically saying they took my money…. The guarantee is basically fake, because they don’t have a way to contact them and the case I got for the 13 started falling apart after about 7 months, but the fact that they have no storefront or way to reach them is rather sketchy
MO
Maggie O.
Dropguys iPhone 13 mini case fail
I had my Dropguys ultra slim iPhone 13 mini case for just over a year with no issues. I’m careful with holding my phone, so didn’t drop it in any major way. One day the phone fell from a bathroom counter to tiled floor—a straight fall, landing flat on the screen. The entire back of the phone shattered. The front looked unscathed, but I believe it had tiny cracks because about 1 month later the whole screen cracked. It’s true that the case didn’t shatter—it and the Dropguys screen protector are the only things holding together the back and front of the phone—but 1 single drop (not even a dramatic one), and the entire phone is shattered. I don’t call this meeting the promised usage. Of course, there’s only a 30 day warranty. Disappointing.
WI
Will
Still waiting on this case
Still waiting on this case. I’ve read the reviews around the internet and that’s why I decided to give it a try. However, I’m starting to seriously doubt myself on this decision. I’m reading great customer service, but part of that is getting your product to your customers as fast as possible.
HG
Henning G.
It gets yellow very fast.
one of the worst cases I've ever had. It protects well, but after a month it is already noticeably yellow in color. I've never had anything so bad.
The Reaction of DropGuys is, that I will get my Money back.That is very Friendly.
Response from DropguysJun 19, 2024
Hello Henning,
I have looked into this for you, and I am pleased to see a full refund has been issued as per our customer satisfaction guarantee.
I remain at your disposal if you require any further assistance.
Warm regards,
Jaime @ Dropguys
GG
Gary G.
Bought the case for my new iPhone 13…
Bought the case for my new iPhone 13 Pro Max. Gift screen protector supposedly worth $35 was toast in two week. The cracked on all four corners. When I requested a replacement they charged me $9 for priority mail it took them 4 days to ship an 10 day later I’m still waiting. So I probably will buy another otter box & throw the replacement in the trash. Their claims don’t hold in real life. Suggest you skip this especially at $50z
Response from DropguysJun 8, 2023
Hi Gary,
Thanks for taking the time to share your feedback.
I want to begin by sincerely apologizing for the inconvenience you experienced. We understand your frustration and deeply regret that your first experience with us didn't meet our usual high standards.
I've gone through our customer service records, and I am pleased to see your iPhone was fully protected by our case and screen protector after the drop - that is always our priority, as it saves you money on expensive repairs. The first case developed hairline cracks from the heavy impact, so we created a free replacement order at 9:48 PM on the 27th of April. Our fulfillment center dispatched your package the following day, on the 28th of April.
The package took longer to arrive than we would have hoped due to a USPS service delay. While this delay was outside our control, in line with our goal of providing exceptional customer service, we shipped another free replacement order via FedEx overnight shipping. We included four more complimentary products to a value of $179.98.
Our founder also sent you an email and tried calling you to apologize and to ask if there is anything else we could do for you to resolve the matter to your satisfaction. Unfortunately, we haven't heard back yet.
Again, thank you for sharing your experience with us, for your patience and understanding, and for helping us improve.
We remain at your disposal if there is anything else we can do for you.
Jamie - Dropguys Customer Care
