DropReviews of drop.com

This is the first time I shopped at Drop. I had some problems applying my coupon during the checkout. Katlyn, the customer support representative, replied my request and resolved the issue fast. I am happy with the product I have just purchased (HD 6xx) and their efficient customer service.

I had a great experience with their customer service and a waylaid package. Their support person was able to check the status and support sending a replacement gift arrived in time for the holidays.

Quick and easy, got my refund straight away!

Extremely helpful support staff, and very responsive.

Recently, I had an amazing experience with them. I was having a problem with something. I went to their website and started a ticket, which led me to this amazing customer support lady named Liz. She was so helpful, she answered all of my queries and solved my problems right away. She handled everything professionally. I would definitely recommend these guys.

I wanted to return one of the two items I received (not defective, just not needed anymore), and after submitting the request, they responded back within a day and approved the return. And a few days after I dropped the item off for return at UPS, they approved the refund. And after a day the refund was posted.

When the usb-c port on my expensive sense75 keyboard came off a couple of months outside the return period, I received an almost immediate response to my support request and was simply asked to send the damaged board back (provided label/rma, no cost). Minutes after my shipping label was scanned at UPS, I received an update letting me know a brand new replacement sense75 had been shipped. I received it 2 days later without issue.

Amazing customer service and prices.