DropReviews of drop.com

worst vendor ever, took over 2 year to ship some keycaps and they have no communication and when you ask them to solve something you get some smartass girl telling you its your problem. They remove negative reviews on their site. And the worst of all the colours don't match the render at al.

I purchased cable trusting the description of their ad but it is not accurate, the connectors of the cable do not have a middle channel to fit in the IEMS that they said is compatible - MASSDROP X MEE AUDIO PLANAMIC IN-EAR MONITORS - MASSDROP X EMPIRE EARS ZEUS UNIVERSAL IEMS. Both iems have in their connectors a channel in the middle but the cable does not have it. After my first claim, they sent me a replacement cable that again is useless because it is the same cable!

Bought a pre-order keyboard, got the wrong color one and they couldn't replace it. Due to there not being any options out there for me, I was forced to keep it. The partial $30 refund doesn't even cover the customs I paid. And not to even mention their nasty customer service. Never even looking their way after this, I haven't had such a sour taste from an interaction like this with a company in years.

Ordered off Amazon. Shipped from Drop. Used Keyboard. No feet included. Smudged Keys. Static powers off the board. Take hand off board to have a sip of a beverage... put hand back on board.... zap... have to unplug, re-plug in, and wait for board to power up.

Awful service. sent half my order (I'm in the UK). I reported that only one of the two packages in the consignment had arrived. They said they would send the second again; they didn't and after a while I spoke to Drop again about it. Was told because my original order had been a while ago that I now wouldn't receive the items; nor a refund.

I ordered DROP headphones after a very popular streamer/content creator suggested they were the best gaming headphones. The ones I received didn’t work as well as they should especially the microphone. When I reached out to DROP they asked that I return the product so they could send a new in its place. They DID NOT offer to pay for the return shipping, nor did they even offer an apology about the defect in the product that they are well aware of has a defect. They told me so themselves that they are aware of the product’s strong chances of being a dud. To date, they have not offered an apology and I had to shell out an extra $15 to ship the dud back to them, and I am currently waiting on the new replacement. My fingers are crossed it works. I was going to wait to get that item before leaving a 1-star review, but since they’ve asked me to rate my experience, here we are. These guys suck, hopefully their headphones don’t. 🤞 UPDATE: The new headphones were worse than the last ones. Not only did the microphone not work, but the headphone sound was extremely low. Trust me, I worked on all the settings, researched user solutions from the internet (since DROP doesn't have any solutions), and none of them worked. When I relayed this information back over to customer support their only recourse was to do another pay for return exchange. They were unwilling to take back the product for a refund or give me a reimbursement for the shipping I had paid for returning the first pair. So I'm back to square one and with less dollars in my wallet and no headphones. This company should be ashamed of, not only, their product, but also the customer support. They should be embarrassed. I will never buy a product from this company with this kind of track record.

I was sent an empty box instead of the product I ordered. I contacted customer service asking for a refund. They told me that they had more in stock and that all they could do was send me a replacement. Drop charges twice what comparable versions of this product cost on Amazon and takes at least twice as long to ship the product. After that I got an email asking me to rate my experience. I followed the link less than an hour after the email was sent and the site said I couldn't submit my review because my customer service claim was now closed.Excuse me! I don't normally leave reviews or care much about the service I get one way or another, but this is beyond unacceptable. Drop doesn't care about you as a customer or your time. Absolute rip off!

I placed an order with back in October 2022 with expectation of shipment by December 29. Today is February 24 2023. After that date was missed I asked for help with responses that basically said no idea at this time. If Drop is promoting these manufacturers then I'd expect some communication or pressure to the manufacturer from Drop to support us, the customer. Truthfully I am reluctant to use DROP for future purchases. Best part is I was asked to leave a survey (by email from Drop) and when I tired to publish the survey the person Katlyn come on and closed the survey not allowing me to publish. It's now closed