DropReviews of drop.com

This company is the worst!They say they offer a warranty but if you try to claim it they just give you the run around until they can get rid of you.a Then they have their feedback set up so you can only leave them a positive review only.The custo.er support was a joke.do not buy anything from these crooks!

0 service and denies rma after 3month of purchase

They shipped a desktop speaker 7 months after the purchase date. I had already assumed it would never be shipped and went and bought a speaker. Then they send it (after 7 months) and its the first time in 14 years I'm forced to pay duties at the post office (this never happens with other websites btw. Most companies know how to label it so there is no duties OR will handle the duties themselves and add it to the charge). I wanted to return the product and they wont at all take any responsibility for their insanely late product and wanted me to pay for the shipment back to them. I cannot trust people who function like this. Companies that have zero understanding of when they screwed up are out to make money even when they screw up... Notice in their original response, no mention about their late shipments or unwillingness to pay for shipping after they charge you for something they send you after half a year. Bad company.

I contacted Drop about my item not working. Got emails asking my address and telling me they had no stock left. I found the problem myself and asked for new parts. I tried until they told me that the order was over 30 days old and they would no longer honor my problem request. These Bozos think that customer service is sticking it to you for a $2 cable. I have spent over $2000 at Drop and this is how you help me. I would give 0 stars if possible.

I got the Sense75 nightfall. I got it on sale for 150. The first mailed was undeliverable and thats fine, it happens. I request a replacement and again it took the standard time (it was around 2 weeks to even get the unit in my place. Opened the box and plugged it in and the most important key did not work, the SPACEBAR. I opened it and they did not solder the kailh socket. I am now approaching more than 2 weeks with a defective item and support is taking their time. I have been passed around and it seems like no one wants to answer my questions. I even offered to do it my self or even just get a replacement pcb to repair it myself so i dont HAVE to give it back and support still doesnt want to answer. HORRIBLE experience. This is my first ever review for anything (which shows you how bad it really is, especially with the quality of items from amazon)

Build quality is exceptionally poor. Head phones will last 1-1.5 yes and then fail. Warranty process does not have an advanced rma system, and agents will not properly update addresses. Additionally, the Sennheiser headphones are not actually Sennheiser, they just have the rights to use the branding.

Surprise duty costs of 72$ when it got to my door, on top of shipping costs, announced nowhere during checkout, otherwise I would not have purchased this headset.

I attempted to get warranty on a defective product that they partnered in making and they first told me It didn't have manufacturers warranty, I showed massdrops own claim that it's backed by manufacturers warranty via massdrop and then the massdrop rep said after contacting the manufacturer that I have to contact the manufacturer. I've contacted them through email multiple times, Facebook and Instagram all I got was ignored and dismissed. Funny that writing a truthful review gets a stupid response, whichever cooked drop employee replied, I did try multiple times to write a new ticket and got the same or worse response, if you truly cared to resolve this you'd leave a direct email for me to contact one of you