DropReviews of drop.com

These keyboards are complicated for the uninitiated. While I spent a lot of time in some of the community guides trying to educate myself on the various switches available, I was unaware that there were five pin and three pin switches — I naively believed that the switches sold on the Drop site would work with my CNTRL keyboard purchased from Drop. When the 5-pin switches arrived I tried to install them and discovered that I have a 3-pin keyboard. When I tried to return them my return was denied, leaving me out $50 and with almost 90 unusable switches. Even now, I’m not even sure that 5-pin and 3-pin switches are all there are and now I’m more confused and somewhat terrified of trying something new in fear of getting stuck with another unreturnable $50 order of switches. It wasn’t until I actually pulled all the switches out of the keyboard and tried to install the new switches that I realized my mistake. While in theory I understand the customer service response, I think it’s weird that Drop bills itself as this helpful community but then when stuff goes haywire there’s no recourse. I’m out almost $50 because I didn’t understand one of the dozens of minute details one has to understand to make a knowledgeable purchase, and it sucks that Drop can’t accept my return so I can purchase the correct switches. I know I’m not the most valuable of your customers, but you’ve lost me in this experience.

I have been a member since 2015 and I purchased an item from drop back when they were called massdrop. Since then I have tried multiple times to purchase items through the years with my debit card only to have my order canceled and my money refunded. Recently I wanted to get into keyboards on the higher end only to still be met with that same issue. Except this time I showed my ID which happens to be a cdl and I still get rejected. Do better and stop blaming a payment processor. If they don't work get a new one.

I contacted Support 5 days ago, they were quick on the first day but after giving them my issue they haven’t contacted since, no updates, no communication, they won’t help me after they sent me a faulty, broken product, I feel like I was scammed out of $150, at this point just let me get a refund and I’ll buy a keyboard elsewhere.

BEWARE of ordering from Drop.com. First, they do not have a telephone # for customer service; they only communicate via text/email. Second, they have poor policies and substandard customer service. Third, their shipping involves DHL from warehouse to local post offices, who then deliver to the home or business; this means everyone passes the buck on who is responsible when packages are missing. The story: I ordered a keyboard for my son for Christmas on 12/8/23. They supposedly shipped it on 12/12 (we live 2-3 states away from their warehouse). I messaged on 12/24 when I still hadn’t received it. Katlyn responded promptly and was polite, but said they shipped it, there was nothing she could do, and to message again after 12/27 if I still haven’t received it. I had one disappointed kiddo on Christmas as this was his big present. I called DHL to get updated tracking information since all I could see was that a shipped label was created on 12/12. DHL said they wouldn’t even look up my tracking # until it was more than 10 business days after the estimated delivery date, which I was never given. I still hadn’t received the package today, 12/29, so I called DHL who would finally talk to me. They said a shipping label was created on 12/12, but DHL never received the package so it was never shipped and was not in transit. If Drop had bothered to check with DHL on 12/24 instead of just telling me it was on the way, they would have discovered this and gotten another one in the mail immediately. I messaged Katlyn at Drop again today and asked her to either resend it or refund my money. I also requested that they do expedited shipping since we’ve been waiting 24 days and she said they couldn’t do expedited shipping. It will take 3-5 days to leave their warehouse and another 4-10 days for shipping! Completely unacceptable when it’s their error in the first place. If my son didn’t want the keyboard so much, I’d take a refund. I will NEVER order from them again. They did absolutely nothing to make this situation right.

European buyers watch out!!! I ve bought an item and it arrived with a problem. First I thought that I made mistake.. And was not the right headphone afterwards I ve seen that one of the drivers was not functioning well. The day after receiving because I was in Europe they didn't even want nor to refund nor to repair. Never experienced something like that in my life. They took the money...and flew away..

They charged me for the shipping, however they don't take charge that the item still hasn't arrived to its final destination, as it should have. They should clear customs, get the package to the final destination and charge accordingly. Mi item is in the country for more than a month, I have complained them, but they don't answer. The mail system here isn't any good either. Drop has got really nice products, but I'm not ordering from them again.

Terrible store, cheated! I bought headphones by mistake, I wanted to exchange them for a higher model. Requested to issue a return of the goods to the store for exchange! The seller gave the label, I sent the goods. They received the parcel in the Drop warehouse! And the store refuses to return the money! in general, I was left without money and without headphones! Support does not solve the problem! They took both headphones and money! I DO NOT RECOMMEND THESE SCAMMERS TO ANYONE!

The Drop THX AAA 789 amp has a better reputation than it deserves. The components are cheap. Mine failed for no reason - it wasn't dropped and it didn't overheat - it just stopped working. But the really bad news is that these guys don't service their products. Doesn't work? Too bad, we can't help. Update: Someone at DropYourPants said they would be in touch "to help". Here's what they offered: "Click the On/Off button real fast several times". That was their idea of help. Stay away from these guys.