DropReviews of drop.com

I recently ordered a set of replacement earpads for favorite headphones on Drop. Specifically, the DROP EARPADS FOR HD 6XX & 58X. I ordered the Fenestrated Sheepskin finish ($60). However, likely due to simple human error, I was sent the Velour finish ($40). Naturally, I was a somewhat disappointed, and I wanted to contact Drop immediately to request an exchange. I navigated to their website and easily found the "Contact Support" link. I was expecting a phone number or email address, but I was met with an online form (*I should note that there was also an email address and phone number, if I still had wanted to go that route). The form was intuitive and easy, with simple drop-down selections and then lastly a spot for unrestricted comments, not to mention a designated spot to upload images. After filling out the form, I instantaneously received an automated email which informed me that they had seen my request and would get to it ASAP. I received another email from them within 48 hours. This time from an actual human (shout out to Damian) who was very polite and helpful. He sent me a shipping label to use for returning my Velour pads, and informed me that as soon as I put those in the mail, they would send out my replacement (the correct pads that I ordered - Fenestrated Sheepskin). And this did turn out to be true. Shortly after I dropped off the package at UPS, I received another email from Damian informing me that they had sent my replacement pads. All in all a great experience with Drop customer service. They were prompt, responsive, communicative, friendly, and kind. I will have no hesitation about shopping there in the future.

great customer service. With n o hassle, they replaced two defective spacebars by sending out an extra spacebar kit and processing the refund quickly. Awesome!

My order for a macro-pad came with defective RGB lighting. Customer service was not only lightning fast with their response, Damian was also quick to look into the issue, solve my problem, and promise a replacement ASAP. Absolutely top-tier customer service. Quick, thorough, and extremely helpful. 100/10

I had received a defective pair of very expensive headphones where the audio was great, but the microphone didn't work. Drop was so helpful and their customer service so polite and swift in helping me resolve the issue with a speedy replacement! I was even more impressed that they gave me more than one solution and were very quick with answering all my questions. I was very pleased with the service and will use Drop again. And a special thank you to the customer service representative that assisted me, as they were incredibly nice and patient with me, and were so helpful in solving my problem.

Honestly surprised about how communicative and responsive they were. A couple months ago I read online that they were quite abrasive and difficult to contact, yet I’ve found it to be quite different. Damian, at drop, is currently helping me refund my headphones and I’m very very pleased with the service 🥳

An item I had purchased (pc38x headphones) went on sale a couple of days after my order was placed. I contacted Drop Support and they were able to resolve the matter by applying the discount back to my original payment method. Perfectly handled. Thanks!

They offer good products and collaboration series product. Where they're very good is their support. I've returned product, had product issues, had product stuck in shipment, and they go above and beyond. At the end of it all, they always make sure that I'm a satisfied customer. What more can you ask really?

Hi .. I requests to replacement for my headphones and they was helpful and friendly it hasn’t take long to complete the order . Great support.