DropReviews of drop.com

Drop offers unique MT3 keycaps that no where else offers. I bought the MT3 Elvish LOTR keycaps for my ortholinear keeb and it looked awesome. Easy to order and even cancel within 2 hrs if you changed your mind. Shipping however with DHL took a bit longer to arrive in Canada. Other than that, the arrived package was good with not dents on the box. Keycaps were of good quality and smooth. Pricing might be a little on the pricey end but better to wait for BOGO event. For sure the MT3 keycaps are a head turner in the office.

I have bought and returned several items from Drop. Depending on how much you spend, delivery may be free, and free delivery usually gets you a free return. My last interaction was a request for technical support because after initially being functional, the remote that came with the DAC I had just purchased didn't seem to work. Drop got back to me within 2 business days and offered a replacement. I had to confess that the apparent malfunction was actually operator error. The Drop representative was pleased to hear that everything was copacetic and let me know that she had noticed my pending return, had processed it through and it was only a matter of having my credit card company post the refund. I am a dedicated shopper and, consequently, an absolute cheapskate. I consult Drop daily in my search for deals. I have purchased headphones, electronics and EDC from Drop, all without complaint. As always, caveat emptor, but I say yea for Drop.

As a Newbie to the mechanical keyboard industry, I am delighted with Drop and their quick fulfillment times and their willingness to price protect on recent purchases. as I continue within this community I will be sure to purchase from them every time I get a chance.

Fantastic customer service and support! I'm sure it helped that I had pictures of my issue, but Amy was prompt in her reply, was sensitive to my issue and was quick to resolve it to my satisfaction. Definitely turned a negative into a positive!

Great customer support. I bought a keycap set that went on sale a week after I purchased it, I asked nicely and they gave me a partial refund so I ended up paying the discounted price.

There are very few companies that I have dealt with that have gone the extra mile for busy people who miss out on a sale. There are even fewer that have been as responsive and helpful to a new customer (and new to custom keyboards) as Drop. I thought I missed out on a sale, emailed their support and within 20 minutes was given the discount that I had missed 4 days prior. Thank you Drop and thank you Amy! Y'all are the best.

Had some issues with warped spacebars but after reaching out they are sending me new sets and I don’t even need to send the old sets back. Fantastic customer support and got sorted out very quickly. I’m very happy with the outcome and will definitely be buying more stuff from them. Thanks Haley!!!

Haley was incredibly helpful when it came to getting me a replacement PC37x headset. I really think it is amazing that they didn't even need me to send mine back this time, and that they were just able to ship me a new replacement one. I really appreciate the incredible customer service, and I'll always be buying my headsets on Drop.