DropReviews of drop.com

I've bought several products in the past, back when they were called mass drop, and didn't do so for a long time. Until I needed a new headset. The shipping company messed things up, but the customer support from drop came to the rescue, they immidiatly dispatched another unit! I'm from Europe, so there are always costs/taxes added when the product goes through customs, but the unique stuff they sell is worth every penny. I have never had an regret of a previous purchase. 5 years ago, I bought a NiZ tenkeyless "topre clone" and it's still working great as a silent mechanical (ish) keyboard over at the office.

I ordered the DROP GMK SPARTA CUSTOM KEYCAP SET in August of 2022. At that time, the shipment of the product had been delayed multiple times. The new estimated shipment date was for mid November of 2022 which included a buffer to ensure there were no further delays. A few days ago, I requested a refund primarily due to the seller or anyone affiliated with the product not providing an update. I contacted Drop Community Support, provided my feedback, and requested a return. Matthew responded shortly after and issued a refund. The email wasn't personalized but that's not what I expect from customer support. I expect and appreciate when customer support provides prompt feedback, consideration of the situation, and a fair solution. That is what makes for a 5 star experience. I'm sure there will be an update in some time. However, I no longer wish to provide an interest free loan for a product with no update on when the product will be delivered.

No hassle return policy and even sent a replacement when the package got lost.

My issue was small but Matthew was quick to find a solution for me. My experiences with my orders from Drop have been very positive. The quality is good for the items I have ordered and I rarely have any issues. Support is quick to look into and follow up no matter how small my issue is which is a sign of good customer service.

I needed to cancel an order that was already put through to their distribution department and they helped me, no questions asked.

Excellent customer service, especially from Katlyn, who helped me with some issue not from Drop but from the mail service. She responded very quick and efficiently, can´t thank her enough.

What a great service they have. Both of Damian and Crystal were very helpful and cooperative with me when I had an issue with my headphones. This is my first time dealing with Drop and surely will not be the last.

Liz was really efficient, professional and polite. Helped me with a lost package with accurate actions and cleared my questions with concise and educated answers. Kudos for her!