DropReviews of drop.com

This company sold me an expensive product that when one tiny plastic piece broke, their customer support could only say there was ‘nothing to be done’. Only reason this isn’t a one star is because the rest of the product (not the customer service) was at least decent.

It's not bad, but I want to be said that no need to request refund when the cancellation is accepted because demanding for payment is not performed. English nuance is difficult for other language speakers sometimes.

First time customer. Like many other recent reviews, I placed an order with an estimated shipping date about 1 week later. About 10 days after I placed my order, they announced a "warehouse outage" and pushed shipping dates out a month. Meanwhile I was and still am getting multiple marketing emails a day pushing products that can't be shipped until who knows when.

So far my first experience with Drop has not been pleasant. In November I placed my first order to get a Christmas gift for someone. I was told this was plenty of time. The initial notification of shipment came promptly, but then for a week and a half it still registered as not being dispatched from their warehouse. So I contact customer service, they assure me everything is ok, dismiss my concerns, and send me on my way. Now two weeks after that, still no update, I reach back out to inquire again, and now they tell me nothing is being sent to me and they have no idea what happened. They simply just offered to refund the charge for the product they never shipped to me, or just place a second order and wait 2-3 more weeks for it to (hopefully) actually get shipped to me from their warehouse. No additional compensation or offer to expedite. So now I am stuck scrambling to find another Christmas gift because neither of those options will get me the order before Christmas seeing how it is now the 19th. I will upgrade, or downgrade, this review, depending on the results of this second orders fulfillment (or lack there of). Update 1: They told me the new order would ship out on December 27th. When that date came I checked online, and they changed the date pushing it back to January 4th. No attempt to inform me that this already messed up shipment was getting delayed. Update 2: Customer service assured me it would ship out on January 4th or before; I checked the website today 12/30, and guess what? Yet again; the estimated ship date got pushed back ANOTHER TIME to now January 14th… with of course, no notification or attempt to inform me, for whatever reason, it was getting delayed again. At this point I feel like they are messing with me haha

I purchased one set of keycaps from them and they were lovely. I then made the mistake of signing up for a keyboard preorder that I quickly realized I wanted to back out of. They did not make it possible to cancel the order via my profile, so I contacted customer support. They responded that I was not permitted to cancel as "things were scheduled to ship on time". Never mind that nothing has been constructed yet, nothing will be shipped for five months, and there were allegedly 90+ people who missed the window who would be interested in having this keyboard. Fair enough, I guess. They are legally allowed to force me to buy this keyboard at this point. However, the really hinky thing that made me write this review happened when they asked for Customer Support feedback. I filled out the form, checking that I was "Dissatisfied" with the response, and then very suddenly I was unable to submit my response because "the ticket was closed". I wonder if I would have received that screen if I had marked myself "Satisfied". So yeah, they get to receive my feedback here instead.

My product was delivered with a serious defect. DROP promised replacements for the whole batch, but took over a year to deliver. Bad communication, no updates. Awful experience overall.

I have been doing business with this company for several years and am at the end of my rope. While the products are sometimes great, the customer service is awful. I purchased a web camera from them that lacked the type of features you would expect from a camera costing almost $200.00. It would not zoom. They refused to return it and basically told me your SOL. I'm done with this kind of lousy customer service. SO HERE IT IS ALMOST A YEAR LATER AND THEY FINALLY REPPOND WITH PLATITUDES. NOTHING HAS CHANGED WITHTHE DROP

I bought several item from Drop and 2 items were not good. Payback is the easiest way but I wanted to get normal goods without missing parts or damaged.