DropReviews of drop.com

Drop shipped me the wrong item (a cheaper SKU in the wrong color) and was unhelpful in resolving the issue. Drop support took 3 days to respond, then immediately sent me an RMA label. I asked if I could get a replacement instead of a refund, and they claimed to not have anything in stock. Website still has the item I ordered listed as in stock. After a few days of going back and forth with the (honestly, outright rude) support person, I ordered the correct item from a different site instead. I can't imagine buying something from one of Drop's preorders and dealing with something like this after several months. Complete waste of time.

I tried really hard to meet in the middle and be understanding. It was my first time ordering through Drop for my younger brother and was unaware the keyboard I ordered was from a third-party seller. Turns out I ordered the wrong keyboard. I thought I had read the return policy page closely before ordering and thought this was covered. Nope. At the very VERY bottom of the page it states in small unassuming text "all sales are final". I reached out to Drop before the package even arrived and tried to find a resolution. I offered to pay a restocking fee or whatever I needed to do. Nope. Read our return policy. Can't do anything. I get it, I didn't read it closely enough, but it seems misleading to not list or mention this stuff so straightforward without digging through confusing info that is spread out across the site. To be so insanely unwilling to come to any sort of compromise just baffles me. Nearly every business I've gone through online will come to SOME sort of understanding on compromise. Nope. You didn't read close enough, get bent, have fun.

Cancelled my order without reason, without notification, no email, nothing, been sitting here waiting for my item to be sent to login and find that it was cancelled. Disgusting customer service, if you didn’t want my money don’t accept the order, but don’t cancel it and not tell me, I could just buy it elsewhere, could have been waiting weeks if instinct didn’t tell me to check the website for an update…. I’m in Australia so i assume it’s something to do with our country

Ordered in stock key caps on July 18th and even now, on 07/26/2024 I'm STILL being given the "warehouse issues" excuse. GET IT TOGETHER DROP! I will not be buying from your company again - the amount of money you want and then you REFUSE to get your act together is INSANE - and no one is buying your warehouse issue excuse any longer - because it's a lie. My product has no definite ship date as of today.

They sent me the wrong item and I can't seem to write a review on their website for the item I received/was supposed to receive. I've heard of other stories where customers either got scammed or ghosted and didn't think it was this bad.

Dale Brown A very racist employee and unwillingness to help Will be uploading chat screenshots on yelp with the number

Site advertises a great return policy. However, I purchased an expensive item and found out the hard way they HAVE A NO RETURN POLICY. Most sales are final. Wish I had known that prior to ordering. On top of this, to add insult to injury, the item i purchased had a price drop shortly after i ordered it. Drop did not want to honor the new price. Never again. Also, for anyone living in Canada, only purchase from Drop if you enjoy the true pain that comes with insane duties and tarrifs. Drop enjoys splitting your order into multiple parts without notice in order to hit you wear it hurts the most for maximum duty fees. Theres a handling fee per package, and that's how all shipping companies work. Enjoy. Update: Thanks for your generic copy paste response. Just reaffirms why I'll never purchase from you again.

Drop refused to honour a warranty under the claim it wasnt sold by an authorised reseller, except the supposed unauthorised reseller was Amazon, through DROP's own store page. This was after having to contact them 3 times to get a response from support in the first place. My latest email I received confirmation that they had received the email and passed it to another team only to now receive no further contact in over a month after calling them out on breaking their own Warranty terms, so I'm now out over £100. Shady and will not be using them again. Edit: I know it's probably just someone doing their job, but their response to this review says it all. Asking me to contact their support which I explictly stated I have multiple times yet received no response, now in nearly 2 months since their own confirmation that they received my email. Edit 2, 2025: I logged back in to TP to update another review but see that Drop responded here by editing their response, TWO months after the review was posted. Still no email replies either. I was never given a ticket#, my claim was simply dismissed by J.R. (abbreviated for privacy) 4th March, 2024.