DropReviews of drop.com

Great products and very helpful service.

Awesome Customer Service! Price Drop Guarantee Is For Real! Highly Recommended!

Bought a pair of Massdrop x MEE audio Planamic In-Ear Monitors. Product: Partnered with Ego Audio Sake (8 braided SPC OCC Copper (27.5 AWG), original double flange eartips, AK SE180 SEM3 MEE audio Planamic IEMs require more volume from the AK180, at volume 62, while I have a pair of 6 drivers Noble Audio Khan which require only volume 52 The original double flange eartips are soft, comfortable with good isolation. After you installed these tips to your IEMs, you will receive much more details and better bass. I have compared original double flange with other eartips, such as Spear Labs nForm XTR, Spinfit CP240 double flange, JVC Spiral Dot++, original double flange is the best for my ears The incredible area is the dynamic performnce, these IEMs can beat most IEMs at ~$1000 price range in this area. Recommended to those with powerful output sources, such as a mid-range DAP or with an amplifier. Not recommended to play directly from a cell phone. After Sale Service: The pair came with a bad contacted cable, I contacted CS and a whole brand new package was shipped to me 3 days later, with no replacement required. Wonderful!

Drop has great products and great customer support. They are easy to deal with, honest, and very clear. I’ve used them for multiple sets headphones over the years. When I did have issues years after purchases they were able to point me in the right direction to get parts. Also love that they honor any additional discounts that may get posted after you order (within reasonable time frame).

It seems like a lot of people have had issues with Drop. My first (and only) experience was relatively positive though. I ordered some GMK keycaps and they arrived quickly and well packaged. All of them were great except the space bar had a very small scuff on it. I contacted their support and they reached back the very next morning offering a few different ways to resolve my problem. I decided to get a partial refund. Which more than covered the cost of buying a new "bars" kit from their website to replace the scuffed one. The time between me sending my choice and the reply back this time was 9 MINUTES. 100% Hassle free, seriously good customer service in my experience. Which isn't very abundant nowadays. Happy customer :)

A prompt reply with direct solutions which is very useful for us as buyer/owner of the product. It will be wonderful if Drop could provide different type kind of support such as parts replacement with product with issues. Due to the fact that Drop got wide range of products with very very nice design, this could really make customers to keep using Drop ! ! Thumbs up.

Bough a product and came on sale just a few days later. I submitted a support ticket and the difference was refunded. Quick and easy solution with a fair outcome.

I was getting frustrated with a product that had gone unresponsive on me. In my frustration, I reached out to Drop almost on a whim. I wasn't really expecting much as most other customer support experiences have gone nowhere for me. But when Crystal responded to me that same night, and then again the next morning, I was pleasantly surprised. Beyond that, her concise, diligent, and thorough manner turned my otherwise frustrating situation into one of delight. You can really tell they care about their customers with the help and attentiveness they offer. Definitely recommending Drop to all my tech enthusiast friends from here on out.