DropReviews of drop.com

check reviews for massdrop.com on Trustpilot as it accurately portrays this company's service. don't be fooled by their URL change to drop.com Also if you are buying from UK do not buy from this website, they don't pay VAT/customs so you will have to fork out more out of your pocket to receive the item AFTER the order has been placed. They don't make it very clear but their prices on site is not including any of the vat/customs charges. On top of that they still charge you for shipping too. I bought HD6xx, paid for shipping and was hit with £41.74 VAT/customs charge before delivery. Typical US-based company not to include VAT in prices.

Questions were ignored. The few answers that trickled back were out of context and irrelevant to the subject matter. No investigative action was taken despite numerous requests and screenshots indicating an obvious problem. Canned responses of "oh yes, we're all terribly concerned about your issue but if you give it another 6 weeks it should resolve itself so contact us then".

You sent me a broken product and then sent me to another company to get it replaced. That cost me 50% of the original cost of the product. That is just a bad policy in effect and bad customer service to see that bad policy and to have done nothing about it. I ordered a timex watch for $25 and it cost me $13 to ship it to and get a replacement from Timex. I no longer shop here as this has happened three times now.

Customer service is not existent.

I got an Victorinox watch from DROP and turns out there is no warranty at all ! All i got from the customer support is "Sorry! . I would advise anyone to stay clear from Drop.com They don't stand behind the products they sell.

Drop inexplicably cancelled my purchase with almost no explanation. They had my card information for nearly two weeks, then cancelled the order. Awful customer service.

Ordered a $3,000 Samsung Q80. Was sent an email from Drop specifying a "FedEx" tracking number that didn't work on any FedEx site. After several lengthy chat messages with Drop, was told the shipper was some mom and pop shop called "Diamond Freight", which Drop rep said was "white glove service". Called DF 2 days ago, and was told our TV would be here today. Called DF again today and was told there was no record of setting up delivery for today. Got hung up on 3 times in a row -even by the owner- at DS after demanding a confirmation number for the messed up shipping and new ship date. Never had a rep hang up on me if I wasn't being vulgar, but this "white glove" service did. And also refused to answer an email asking for the same confirmation of ship date. Reached out to Drop to escalate the situation and got no response. Unsure that this site is even legit but if it is, the customer service is TERRIBLE. Will never use again.

A recent purchase dropped $150 a day or two after mine shipped--I have not yet received it. But they said they would not refund the difference or allow me to purchase a new one at the lowered price and return the more expensive one. I will not be purchasing from here again.