DropReviews of drop.com

I believe after the name change from Massdrop to Drop is when everything went down hill or got worse. I have ordered a few things in the past that went through okay, but a recent purchase made me no longer a customer for good. To be exact, two people are no longer are customers. The customer service is poor, you'll have to be lucky to get a response back. You'll need to nag and nag to the point of filing a claim at your bank for a refund, since Drop won't respond back. The prices are good, I'll admit that, but you're taking a chance to get what you paid for. ALSO, if you notice the reviews have changed from positive(2019) to negative is a red flag for you to find a trustworthy vendor that is NOT Drop.

They conveniently reserve the shipment date until after you can't refund, shame I paid extra for faster shipping.

Totally lost their way. I used to love the old massdrop.com and I spend thousands there. We had to wait for our orders but the price was worth it. Now you can get the same price on Amazon with 2 day shipping for free or buy it direct from Chine for less with about the same delivery. Its just a scam now.

Ordered and received a mechanical keyboard keycap set. One key was missing which kinda ruins the whole set. They refunded $10 of the $122 purchase but would not do anything else or let me return the set for a refund. So i am left with an incomplete product at $112 dollars. Before this, I've ordered over 15 times from them for over $1,800 but I don't trust them anymore.

WARNING DO NOT BUY FROM THIS VENDOR! This company is full fo frauds and crooks. Customer service is terrible. When I ordered a headset to be sent to Australia, they promised that it would ship and arrive within 14 days. I asked their CS if this was guaranteed as I needed it for work. Seven days go by and they hadn't even shipped the item. I contacted CS again. Again they promised it would arrive in time. It has now been 30+ days and according to their tracking, it hasn't even left New York, USA. CS said that they will not open a case until May 27th... That's nearly 2 months after the order was placed. I have asked them to cancel the order and they have refused. In addition, the tracking phone number they give to DHL does not recognise the tracking ID they have given. CS was terrible. As of today I am forced to go and buy a new item, even though I have not received the item I bought from this company. DO NOT RISK IT. I am an optimistic person. I saw simular reviews on here, I just assumed it was a one off situation... but now I can see that it is a common situation for this companies customers. Read the reviews. There are so many. They did not send the item I paid for. Now we are opening a case with our CC and reporting to Trading Standards. If you are considering buying from this company, save yourself the hassle and waste of money. Shop elsewhere.

Drop has, essentially, engaged me without my permission and against my will, in forced fiscal intercourse. Customer service rep, Crystal, was pleasant to deal with, but was unable to resolve the issue. Drop informs that there will be an additional 30 days added to the ship date (which was Feb 21); It is now March 4, amateurish and unprofessional practice; this was not volunteered by Drop, I had to chase it down via their customer service team, which was uninformed. Avoid purchasing from this company. I acknowledge I am somewhat of an anachronism: I was born in the 1940’s, raised in the 1950’s with all the cultural implications which that carries, came of age in the idealistic 1960’s and Viet Nam era, and recall vividly the lessons my parents tried to instill: treat others with human dignity and respect, take responsibility for one’s behavior, and offer apology when wrong. A bit archaic perhaps, but still worthy principles. Good manners never go out of style. I guess things are just different for Drop.com

Scum company, nothing else. Bought a belt, basically a bit of seatbelt with a flimsy metal piece at the end and packaged like they know they have just taken your money and told you you are a fool for trusting them. Horrible junk packaged like the junk it is.. awful experience buying from these people. Junk stuff. Horrible. Ripped off.

I call before I order to ask wll i get these items I want before a certain date. I was told yes it was a lie I contact them about it she gave me another date thAt did not happen lies. No honesty with customer service I can't find the phone number to call them is all through email I would never order here again