DropReviews of drop.com

I contacted support about a second price adjustment for an item I purchased, which had to replaced through RMA. The first price adjustment (from a $50 off sale) was within a month of the original item's delivery date, however the 2nd adjustment (from a $100 off sale) was not within a month of the original item's delivery date, but was within a month of the replacement's delivery date. Despite this, Drop still honoured the adjustment while responding and processing the payment on the same day. Excellent service provided

Great support! Liz was wonderful!

I was drawn to Drop by friends and their good online reputation (that I've seen at least) and was about to build my first custom keyboard. However, in my excitement I made a mistake and didn't consider that these boards have an ANSI layout and I live in the EU and would require an ISO/NR layout to make good use of it and so I decided I wanted to return it and asked for a refund so I could send the board and keycaps back. I initially misunderstood the support and was a little rash and upset in my response but they went over the moon and not only fulfilled my request but really only gave kindness in return. I feel like they were truly generous in this situation when they really didn't have to and I absolutely didn't expect this at all which was partly cause of the initial confusion, but they absolutely satisfied me and honestly did it so well that I feel ashamed of myself for the tone I had used in my previous response where I was scared I was about to be tricked out of money. But no, they really did me a solid and put me in my place. Top Star support, they absolutely deserve 5 stars!

I originally purchased a pair of headphones but were lost in transit due to a fault from the carrier. However Drop's customer support were very helpful and got me a new set within a week! Very good experience with them!

The price of an item I had ordered dropped significantly and Katlyn was helpful in giving me a refund of the difference with no issues, very happy to give a company like this my business.

Katlyn was the hero I envisioned in Drop. Super friendly and prompt in solving my issue that actually started in Reddit of all places! 5 star for sure~!

I received a pair of computer speakers from Drop and initially one speaker had a buzzing sound. I contacted Drop about the issue and they assigned a customer support person, Damian, to help me. Damian was fantastic. In short order he reached out to me, told me exactly what I needed to do to send in and receive a replacement set of speakers. His instructions were clear and easy to follow. Within just a matter of days, I had sent my pair of speakers back to Drop (which Drop paid for) and received a new set. I’ve dealt with a lot of companies over the last 15 years buying a lot of HiFi equipment online and I can honestly: Customer service doesn’t get any better than what I received from Damian and Drop. Highly recommended.

I was recommended to DROP by a friend and thus, I was a new customer. I ordered two keyboards at different dates. Both keyboards ended up having issues that could not be taken care of and I contacted customer support. After providing information about my purchase and answering a few questions as to what my problems were, customer service bent over backwards to try and help, however, nothing worked. Due to this, they issued full refunds for both keyboards and were very responsive in emails (even on weekends). DROP customer support is easily 10/10 and due to the trouble free experience, minus the keyboards, I'll still order their products. I would recommend this company to anyone looking to get into keyboards and or looking to upgrade their setup.