DropReviews of drop.com

Edit 8/24/22 I read more reviews and I also work for a shipping company. I get that there are issues sometimes with shipping, but DROP customer service is horrible. They respond as if they intend to help, but do actually nothing. Then when a bad review comes up on this website, there's some ready to give more lip service! Like the guy who responded to this review. I had to go to my credit card company to reverse the charges, but I shouldn't have had to do that if they had competent Customer Service reps. Holy Crap! I wish I knew about this website. DROP has terrible customer service. I was double charged on an order I placed, and gave them my credit card statement showing I was double charged. Their response was to double check with the marketing team????? Not the accounting department ???? They said kept telling me your account only shows one order. Like no duh! it's one order, the problem is that I was charged twice for that one order. There was virtually no help at all, and im never getting back my money. Don't expect help from customer service. Good luck if you're ordering from this company.

No customer support at all, I can't even cancel my order. Drop.com is a scam

Zero confidence I will get the order, I can't even log into the site

i ordered the "IDOBAO ID80 CRYSTAL GASKET KEYBOARD KIT" in their product description of this product clearly states that the whole kit comes with hot swapable switches, keycaps and a wrist rest. After i got the order and opened it i saw that there where no switches or keycaps included in the kit. I contacted their support and they said they would send the unit again after some back and forth. A couple of weeks go by i get the 2th order and again the same deal no keycaps or switches. i clearly stated in my first support mail to them that the switches and keycaps where missing form the order. till now i have gotten no further news so i payed quite a large amount of money for a plastic skeleton

The customer service is absolutely appaling. I don't understand why there are reviews stating their customer service is good! I ordered a pair of headphones and within hours of placing the order sent an email requesting to cancel the order. It clearly stated at the time of placing the order that dispatch is in 2 days time. After sending and completing multiple forms I received a standard email stating the order has already been shipped. Thereafter I must have sent multiple emails and completed multiple website forms but have not received any response to date. I have now refused delivery as the customer service is none existent, and just so you know I may have even considered contemplating to keep the headset if I had even received one decent response. I've already spoken to PayPal and they have advised to file a complaint case against this company. I just don't understand how a company can literally ignore your emails / website forms for a week!!!! I'll try to keep you all updated. Update in less than 1 hour of placing my review and bear in mind not a single reply received to any of my emails despite emailing to escalate to the complaints team!!! See below: It appears the communication with Drop.com is done via review Forums. They have completely missed the point and despite ignoring a series of emails there is no apology!. You have not refunded the total price of the order no given me the option to keep the product! And simply gone ahead with a refund via a review forum!!! while deducting almost £20. If I would have known this I would kept the headset. The service is appaling and I'm shocked communication is done via a review forums in less than 1 hour. As you have deducted the £20. I would prefer to keep the headset! Please contact the courier and I suggest asking them to deliver the headset! Failures to date: 1: Ignoring ALL subsequent emails and support requests (8+) despite their support auto reply stating a member of their team will respond. Please note I only received 1 standard response after I had sent my support request within hours of placing the order. Thereafter no replies whatsoever!!! 2. Dispatch date indicated on the website "2 calendar days but it actually got dispatched almost immediately" no effort made by drop.com from halting the parcel as it clearly stated DHL are awaiting the parcel for at least 24-48 hours from the time of placing the order. I also received a response from DHL to contact the merchant as they are able to contact the courier!!! 3. Responding to customer request via a review forum ONLY almost immediately! And ignoring ALL subsequent direct communication 4. Not advising via support request or emails that the shipping will be deducted and instead going ahead with a partial refund via a review forum! This is the first time I've ever experienced service like this as refunds are generally discussed between customers and merchants first via support requests not via review forums!!! 5. Total lack of customer service as it appears no remorse shown by Drop.com for ignoring support request and emails. And worse even actioning via review a forum rather than providing an option first 6. Receiving many company promotional newsletters within this period while my many support requests and emails being ignored ALSO as drop.com is affiliated with Sennheiser I guess most of us would immediately have confidence in this company when the matter of the fact is this company goes against all or most principles of what good customer service looks like. I hope Sennheiser read this as clearly drop.com are tarnishing a well known brands image!!!

I ordered five units of the stack overflow macropad as a presents for my dev colleagues. I still didn't receive my order. It was shipped on June 17, according to the tracking link DHL attempted to deliver on June 28. So far so good. I wasn't home at the time but didn't a receive a note from DHL where I could pick up the delivery. I even tried the DHL shop my parcels usually get redirected to. They didn't have it though. The tracking links just displayed "Exception" and "attempted delivery" further down. Then I contacted DHL, they told me to contact the seller. Drop just told me to wait another week or two even though I explained the situation. Well then I waited. After two weeks I started getting updates from DHL's tracking - the parcel was on its way back to the seller. I again contacted drop support, that I still want to receive my order and am sad that the delivery had to take a detour. A couple days later it was marked by DHL as delivered (Hundreds of miles away from my address). Again I contacted drop. They told me to... wait! I contacted them again, but didn't receive any more replies for a week now. I'm hoping to get my money back via Paypal and am extremely frustrated about the hours I spent on this transaction. NEVER AGAIN!

Not recommending this store to anyone. Shipping is way too long and when something happens with the product, they just wash their hands and just take care of this on your own. And please, don't respond to this review, because I've already talked to you.

They sell extended warranties, but do not keep the item in stock. When I asked if there was any way to place a backorder, they offered to cancel and refund my order, but not for full price, and did not offer to refund me for the warranty. Took them 4 months to get the item in stock.