DropReviews of drop.com

after 1year and 2months - a key number 5 stopped to be responsive, DROP dont want to help because it is after warranty period, so premium keyboard cannot work longer than Logitech keyboards that I ve been using for 8 years, in different companies that are selling expensive products customer service is able to help, but not at DROP Reply from Drop 01/04/2023 Hi Marcin, we apologize about this. If an item is out of warranty, we do our best to provide troubleshooting and encourage you to engage with other members in the discussion board to see if anyone has additional insight. 01/05/2023 Hi Drop, I'm not questioning whether you have to repair the keyboard, because you don't have to after the warranty period, the only thing that is weak is that a rather expensive keyboard broke right after the warranty period and I asked the service if I could get such a broken part, and you send me a link to the forum. I know what is broken, I have already ordered a switch from aliexpress and will replace it, but it does not change the fact that you have left me alone with this problem

Drop this must be a real Joke, I must admit. You advertise a keyboard, I purchase said keyboard, two weeks later you cancel my order. I email you telling you that was not okay for you to treat customers that way. And all you said was there nothing we can do sucks to be you. Not even a promise to honor my purchase. not even a discount code to buy the keyboard that you now have on your website for $259.00. Drop you must be ashamed of yourself and the nerve of you to ask for a review. I never wanted to say anything else about this, but you got the nerve to ask for a review?? I will keep this civilize and say, 'I will never ever ever drop by your website ever again'. Have a nice day

Horrible, slow to ship, fast to take your money, oh and no customer service!

Order placed on 10/19 for a product that is in stock at multiple stores. I receive order email says my order is processing. I checked back on 11/21 and the order still hasn't been shipped. It won't be shipped until 12/9. I needed the product weeks ago. I understand if the product was a pre-order that didnt exist, but I can order the product today on Amazon and get it tomorrow (and have done exactly this). OK fine, they've had my money for over a month but haven't shipped yet. Just email them to refund right? Nope! I emailed customer service asking to cancel the order and they refused and kept repeating the same thing.

Purchased two products from Drop.com and both were defective. Joseph, from their customer service, upon receiving both products back to the drop.com warehouse refunded my total purchase price but I was shorted $55. I have provided full documentation to drop that highlights how much I was to be refunded with full accounting of the actual amounts and to be applied back to my credit card but they continue to engage in bad faith efforts and refuse to assist. The amounts to be refunded were confirmed in writing by Joseph from Drop and the refund method (back to credit card) was also called out by Joseph in his final summary email to me. As a result I am forced to dispute the charges with my credit card company. I have all documented and will just remove myself from the stressful interaction with Drop and let my credit card company handle the obvious error on drop.com's part. My advice is to STAY AWAY. Not worth the stress and there are too many other online retailers that actually want to service the customers who shop with their virtual stores. Not the case with Drop.com. Update: Clueless Drop.com responded below. They are wrong and I just received a email from their customer support "Joseph," who readily admitted they made a mistake. So once again all items were returned and you have continued to hold $55 of money that I paid hostage, not rewards money, my money. Joseph claims he has issued the remaining $55 credit to my credit card but we will wait and see. DON'T BUY FROM DROP.COM, they have no CLUE WHAT THEY ARE DOING!!! Please see the email response from Drop just to further illustrate that Drop is clueless. The left hand does not know what the right hand is doing. This took me dozens of emails and days to potentially resolve. I state potentially because the credit has yet to show on my credit card as committed to in the reply email. But clearly the person who replied to my review didn't research the case and submitted a canned reply that was wrong. From Drop representative "Joseph." Joseph (Drop Community Support) Nov 21, 2022, 10:36 AM PST Hello Richard, This is Joseph from Drop Community Support reaching back out to you. I am deeply sorry to hear that $55.00 of your refund went back in to your Drop account. It should not have done that as you returned and were refunded for both items. I have now issued a refund to your original payment method of the remaining $55.00. You should see this reflected on your statement within 2 to 7 business days, depending on your financial institution. I am deeply sorry for any confusion caused by this matter. Feel free to contact me if I can help you with anything else. With Regards, Joseph With Drop Community Support

Their Drop Keyboard Club is a scam. They automatically renew, and even if you don't use it, they won't issue a refund.

The item arrived opened and not as advertised but the agent refused to process the return even though the policy states that items that "arrive damaged, defective, not-as-advertised," can be returned. This item arrived "not-as-advertised".

They sell factory 2nds of some items (without the manufacturer's warranty of course) and then slap a measly 30 day window on replacements, knowing damn well they won't last in hopes that the consumer just buys more shoddy garbage. Their collaborations with other companies aren't all that great either with their (obviously) purposely lacking engineering and design. NEVER again will I make any purchase at all from drop.