Drone WorldReviews of drone-world.com

All of my purchases arrived in a most timely manner and packaged perfectly.

The kit was assembled well. We had purchased based on a referral from a friend. We were given a referral card which entitled us to $50 off our purchase. We entered the referral code on checkout but no deduction was given. We emailed about referral disc but did not hear back from them. They are offering a free mini drone for review. Let's see if they hold their word. UPDATE: After promising a referral card discount and never issuing it. We filled out a trust pilot review detailing such. We emailed and were replied to immediately. We were asked if we would like to amend our review and would receive a credit along with a free mini drone. We asked for a 64gb card instead of credit. They agreed. For their cooperation we ordered a 7-1 filter kit along with gps to aid in offsetting cost. We were asked if they could call to get payment info. They called almost immediately. The salesman was quite trite acting, took our cc info and again asked us to amend review. I told him I would do so depending on this transaction. I asked when our order would arrive. The salesman smartly answered when billing processes your payment then hung up. A day later we received an email that our PayPal account had processed an additional payment for 238$. I am not sure how this happened as I only gave them cc info. It has been nearly 3 weeks and no product, contact, or shipping updates. Responsiveness and Good Customer Service are lacking thus far. I will add to the reviews as the saga continues

My wife purchases products for friends and family that live in Haiti. She has the items forwarded to a shipping company in Miami that then sends the items on to the end users in Haiti. She pays for these items with her credit card and is reimbursed by the end user in Haiti. On April 1st she ordered a Phantom 4 from Drone World online. Almost $2000.00. She received a confirmation of the order and thought all was good. After 10 days of not receiving a notice of shipment with tracking number, she checked her credit card account and found that the money had been reserved by Drone World, but no product had been shipped. As she is down in Haiti now, she asked me to call Drone World to find out what was going on. They are very hard to reach. I had to redial several times before someone came on the line. I told him I was checking on the order status as it was now 12 days since the order was confirmed. He told me the order had been cancelled due to fraud and gave me a verification number for the refund. And then hung up on me. I was confused and called back. It rang and no one answered. I called again and the same guy answered and when I told him I was calling back for more info he hung up on me again. I called a third and fourth time, with no answer. On the fifth try a man by the name of Branden answered. I explained the situation to him and asked for further explanation as to why they were claiming fraud. His response was that because these are high priced items their software has a fraud search routine that spits out the order if there is any question about it. They never contacted her to advise that there was a problem. When I explained to Brendan the process she goes through when ordering items to send to Haiti he told me that he was sorry. That there was nothing he could do to fix the situation. It makes no sense. They had a hold on the funds with the credit card company. They could have told her that they would wait for the funds to clear before drop shipping the item to the freight forwarder in Miami. But instead they did nothing. The person purchasing the P4 had already received a P3 that she ordered from a company on Amazon. No Problem with them. I had read about Drone World and told her that it might be better to buy from them rather than through an Amazon company. Boy was I wrong. She is going to go back to the Amazon company and purchase the P4 from them just as soon as she is able to verify that the funds have been released back to her account, because as of this moment they have not been. Drone World is not the kind of company that I enjoy doing business with. But you can make up your own mind. Just be warned of their strange business practices.

I ordered the phantom 3 advanced and after a couple days of not getting an email to track my order, I sent an email and got a phone call the same day saying there was a problem with the billing address and the shipping address being different but the worker got everything settled the same day and the package was shipped and received very quickly. I would recommend this company to everyone

It has been three months since I ordered the Phantom 3 Executive Kit. After nine emails (can't call them) and two additional shipments, I still am missing five items from my Executive Kit. One of the items that they sent was an empty lens filter case that I already had. They say today in an email that they have completed my order. I have emailed them stating that I have ordered with a purchase order and will not pay them until I have received the merchandise I have ordered or reconciled a new invoice minus the missing items. None of their additional shipments contained a packing list. Their companies lack of professionalism and shipment accounting are very disturbing. They don't seem to have any idea what is being shipped or when orders will be completed. I will not be utilizing this company again.

Had a slight issue with an exchange but everything else was fine. My issue was quickly resolve.

I purchased a bundled Phantom 3 Pro with all the widgets. The machine itself and the package is great, I highly recommend DJI. Drone World on the other hand is a love/hate. For my first large order (The bundle), they forgot two items. I sent them an email and it was quickly rectified. I also let them know that a Promo Drone (the small mini one) was broken in the shipping container, but they ignored that email. I ordered some extra parts (A battery, the sunshade, and propellers) a few weeks later. Got the package, missing the propellers. Sent an email and they shipped it and received it shortly there-after. Then notice the sunshade they sent is the wrong size and not what I ordered AND already paid for, have sent two emails with no response. Very unpredictable service and shipping, so a bad taste is slowly building up.

I have dealt with this company 2 times now, and both experiences reflect the integrity that this company has. I understand the frustration of buyers who placed orders around Christmas and are still waiting. However drugs were a very hot ticket item this season and if your order is taking longer than you would like I'm almost certain with the company is both remorseful and working diligently to ship