Drone WorldReviews of drone-world.com

I just made my second purchase from Drone World. I personally feel that they are the experts in drone technology. I purchased a very expensive drone, and after waiting the required three days for shipment I inquired about the status of my shipment. The antennas for the RC are not available for another week so shipment is delayed. I feel that this should have been in stock and the shipments go out on time. Stop advertising items that you are not prepared to ship, or just let us know up front any expected delays. Things happen! Good Communication could smooth things out. You have a plan for your business, I had a plan for your product.

No response. On recent orders via.email. or customer support,says they will contact shortly its been days still no answers.

Love the bundle. Customer service needs work!

I ordered the Phantom 4 Executive kit on December 27 and did not receive it until January 10, 2017. (1-3 days was the stated shipping time) When I opened the kit for a detailed inspection and to charge the batteries, I found I was missing the sunshade that I had to specify in the order and one of the batteries will not come to life. I was also missing the mounts for the CF blades. I understand things happen in this world of technology and orders get shuffled. We were able to get everything sorted out and the missing or defective parts were finally replaced.

Drone-World.Com and their staff are AMAZING at marketing. They say all of the right things like "Why Choose Us?" "We're #1 in Customer Service. Fast & Free Shipping. Over 10 years in the industry!" In fact, they spend more time updating their website during the holiday season, than they do returning phone calls and emails of paid customers trying to get a hold of them! Nothing feels better than sending a company over $2000 to get the cold shoulder and see new banners pop up on the website saying "FAST & FREE SHIPPING!" "#1 in customer support!" Here's the long and skinny of how they operate. They overprice a drone kit for you. As a consumer you think you're getting a great deal, a package that will get you on your feet and flying, and you'll have a purchased that bird from an upstanding company who will give you product support when needed, etc. Well, the reality is, is that they really are overpriced, communication is worse than poor, IF you do get a hold of them an ask for re-assurances, the salesman will treat you like you're wasting his time, and that they did nothing wrong. No re-assurances given, no apologies or accountabilities. This company's business model focuses of sales volume. Drone-World.com is quick to run your credit card, and run from post sales questions, support, and shipping duties. Anyone looking to work with this company should do further searching, only to find out that they promise items are in stock with fast shipping -- and you're likely on a 3-4 week waiting list. They do not go out of their way to alert you that you will be waiting. They simply ignore your phone calls and emails until the time is elapsed and send you your partial order. Think before your purchase with these guys! For a company that has supposedly been around for 10 years, they sure seems like a fly by night outfit. I'd be glad to post invoices to prove my purchase. These guys are insane, and don't care about your satisfaction or appreciate your money. Take it somewhere that does! Update 1/10/17: A manager from Drone World finally contacted me. I expressed my concerns about their advertising vs post-sales support and reassuring waiting customers. While they claim to be a small business, I still think DW took a "get it while the gettin's good" approach, knowing that they'd bank off of the holiday season, and made a conscious decision to focus on new sales vs "impatient customers". However, this is just my theory. The person who reached out to me was polite and understanding, and made sure my order got to me safely. I had written a letter to DW stating my frustration and disappointment just after my original review was posted, with a final plea to get my order sent out by the end of the week. DW was kind enough to upgrade the shipping to over night delivery. It was somewhat unfortunate that the package was sent out on a Friday at 6PM after the business week cut off, but it made it in by Monday morning. But I am very happy to be flying, and just within the original order fulfillment deadline. DW may be understaffed and unresponsive, but it does seem like management is making reasonable efforts to make things right, and meet fulfillment promises. It's just too bad that customer service cases have to be escalated to management, and that they pride themselves on the quality of their customer service. This company has a ton of potential, but it's a pity that they've seemingly chosen to focus on more sales than re-affirming their commitment to customer service and post-sales contact, during a time that it meant the most. First impressions are everything. I've raised my rating from a 1 star to 3 since they upgraded my shipping to over night for free, and the order made it on time with nothing missing or broken. However, post-sales communications, inability to modify or add to order during the waiting period due to inability to contact sales or support make you weary about who you just spent thousands of dollars with. Glad I didn't get the pricey extended warranty from them.

I purchased a bundled Phantom 3 Pro with all the widgets. The machine itself and the package is great, I highly recommend DJI. Drone World on the other hand is a love/hate. For my first large order (The bundle), they forgot two items. I sent them an email and it was quickly rectified. I also let them know that a Promo Drone (the small mini one) was broken in the shipping container, but they ignored that email. I ordered some extra parts (A battery, the sunshade, and propellers) a few weeks later. Got the package, missing the propellers. Sent an email and they shipped it and received it shortly there-after. Then notice the sunshade they sent is the wrong size and not what I ordered AND already paid for, have sent two emails with no response. Very unpredictable service and shipping, so a bad taste is slowly building up.

EDIT - spring 2016: Drone World sent out a reminder email to recent purchasers to post reviews. I'm fine with that, when the service is good, I'm happy to spread the word and I believe businesses should ask their customers to post reviews. However, in the email, they offered a "free $60 drone" to anyone who posted a review. But afterwards, never heard a thing about the free drone. Kind of weird - their service was good enough to not have to "bribe" people for a review, but if you're gonna bribe someone, you maybe ought to come through? Who knows... This was an expensive purchase, and DW was great with communication and working with us for a delivery date when someone would be here to accept the package. They also did a great job of creating a full kit - multi-battery, carbon rotor, and Pelican-style case. Much better than tracking all that stuff down. Pricing was great, but unlike Amazon or other big online retailers, it was easy to speak to someone.

I was referred to the site by someone who bought from you. I found the site very informative and intuitive. I'm working on a firmware update and having a little trouble but the online live help is very good and quick. Happy I bought here where the ongoing parts and help are easy.