DRMTLGYDRMTLGY is listed under Salons & Clinics.
DRMTLGY (drmtlgy.com) has 1,293 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Kim C.
You may all have seen the advertising for DRMTLGY’s retinol body lotion. I reached out to their “product expert” for more transparency regarding the strength of retinol in their body lotion. They refuse to disclose that information. In fact, the response was AI generated. The dermatologists who are their “ambassadors” will not answer those questions either. It makes me think their advertising is disingenuous.
Amy W.
Love all the products❤️
Cheryl B.
Shipping is very slow.
Response from DRMTLGYDec 11, 2025
Hi there, Thank you for your feedback, and we’re truly sorry for the delay you’ve experienced. We received an overwhelming number of orders during our Black Friday Sale and are currently a bit behind on shipping. Rest assured, our team is working overtime to get all orders fulfilled as quickly as possible. We appreciate your patience and understanding. To check the status of your order, please contact us at [email protected]. We're happy to help!
JLeigh
It’s been more than a week since I ordered. My purchases haven’t been shipped yet. Estimated delivery is more than a week from now. That doesn’t seem like good customer service. Fortunately, these items are not for gifts that I need to ship.
Response from DRMTLGYDec 11, 2025
Hi there, Thank you for bringing this to our attention, and we’re truly sorry for the delay you’ve experienced. We received an overwhelming number of orders during our Black Friday Sale and are currently a bit behind on shipping. Rest assured, our team is working overtime to get all orders fulfilled as quickly as possible. We appreciate your patience and understanding. To check the status of your order, please contact us at [email protected]. We're happy to help!
Elaine B.
Placed an order 3 weeks ago and was issued with a shipping number but it still shows pre transit, tried contacting them but they gave no help at all now they won't reply to my emails. Don't ordered from they if you can't afford to lose the money Very bad customer service
Response from DRMTLGYDec 11, 2025
Thank you for your feedback! We’re very sorry to hear about your experience, and we'd like to help resolve this and get your order moving. Please reach out to our Customer Service team directly at [email protected]. We truly appreciate your patience and hope to make this right for you.
Laura A.
My order still hasn't arrived. I've never had to wait so long for a package.
Response from DRMTLGYDec 11, 2025
Hi there! We're so sorry if your order still hasn't arrived. We received an overwhelming number of orders during our Black Friday Sale and are currently a bit behind on shipping, but our team is working overtime to get all orders fulfilled as quickly as possible. We appreciate your patience and understanding. To check the status of your order or if you need any help, please contact us anytime at [email protected].
Karen L.
I have the tinted moisturizer, and the smell is horrendous!
Response from DRMTLGYDec 10, 2025
Thanks for sharing your feedback, and I’m really sorry to hear about your experience with the tinted moisturizer. We actually do not add any fragrance to our sunscreens, but due to the natural ingredients in the product, it does tend to have a strong and distinct smell. Everyone’s senses are all unique though. Please reach out to us at [email protected] so we can look into this and make it right for you. We’re here to help!
Jeanna W.
These are my favorite products! Gentle, versatile, just a few weeks of use and my skin looks, feels, so much better!
