DRMTLGYReviews of drmtlgy.com

I love their products but in the last 2 months I have had a subscription order cancelled with no heads up and I have tried to order product on 2 separate occasions, both times the order has been confirmed and then immediately cancelled, with no idea as to what is happening! I have tried to contact them numerous ways to get answers and no one has contacted me! I am beyond frustrated at this point , I love the products they worked great but customer service is horrendous

Purchased 2 tubes of the Retinol Body Lotion—wish I had purchased only one, as it turn out I had a bad reaction when applying it on my arms—it seemed fine for a few days, but then gave me itchy hives. Unfortunately, I did not use the product immediately after I received it, so it’s beyond the 60-day return window. My appeal to Customer Service was rejected.

I placed an order, I don't recall making it a subscription. Next thing I know, they send me an order. I try to reach out to them, it's impossible to figure out how to cancel a subscription or make a refund. I reach out two different ways and they start giving me the runaround. they say, even though your order number is in the email subject, email us the order number again, in the body of the email. Then they email back and say they need time to investigate. this is nuts.

I ordered the tinted moisturizer, and it took about two weeks to get the product. When I tried to use it, it smelled funny, and when I looked, it was expired. The company refused to allow a return or stand behind their product. They did tell me not to use it….?

I have been trying to get a refund for a product that did NOT work for me and according to their website they will refund. I had to file a dispute with my credit card company due to them not giving the credit. They then contacted me and stated if I cancelled the dispute they would credit my card. My credit card company then recharged my account on 7-16-26 and to this day NO CREDIT has been issued. Now I have to file another dispute. I would NOT recommend this company because of their inconsistent information that is given via email. You can not contact them via phone. I have then filed a complaint with the BBB in which they have a "F" rating. To this date they have NOT responded to BBB.

Product did not match my skin and was drying. When trying to return the product there is a phone number that is no longer in service and their return online has a Catcpa response that does not work (you cannot get the right answer) so you cannot send an email. So frustrating. I want my refund as it is within the 60 days and yet I cannot get the help I need.

ordered by mistake tried to get refund and they would not issue a refund BUYER BEWARE ! worst customer service ! will not refund who does not track there returns ! wow I'm sure this will be deleted by them I hope at least a few of you get to read this before they delete it.

Jae been trying the wrinkle creams for face and neck for 3months and no difference. It almost looks like it caused more wrinkles on my forehead that I didn’t have before. False advertisement for sure.