Morgen B.
It's absolutely awful
It's absolutely awful. The customer service is terrible too. I bought three shower heads, but I only installed one, and it was leaking from every part, including the back. I followed their instructions and emailed them a video showing the leak. However, they informed me they couldn't replace it due to hygiene concerns, despite offering a 30-day guarantee. I'm confused about the meaning of this guarantee if they won't honor it in this situation.Customer service is awful and they don't back what they say. And it's definitely cheaper made than what is in the videos and advertisement. If I could give anybody a piece of advice it would be don't waste your money and or your time.
Response from DrivseSep 5, 2026
Hi Morgan, I understand how upsetting it is to receive a leaking showerhead and then feel unsupported when reaching out. Please email [email protected] with your order number and write “Trustpilot – Leaking Showerhead” in the subject line — I’ll make sure your case is escalated and someone responds within 24 hours with a proper resolution.