Drivo Rent A CarReviews of drivo.com

1 star= bad? ya damn right. this company should be illegal. please RUN.

SO MANY HIDDEN FEES AND INCONVENIENCES! RUNAWAY DONT WALK OR SKIP RUN LIKE ITS GOING OUT OF STYLE!

Poorly organized, understaffed, hard to find on return rental company. On arrival, as directed I called. Initially no answer but put into answering machine. After 3 attempts , the phone was answered , and I was told the bus was on its way. NOTE: at the rundown dingy building they call a reception area, the phone rang repeatedly and no one bothered to answer. There was only one person at the rental counter, and he was consumed with one person's problem while another was waiting for the manager, where ever he was, to approve giving him another car as the car he was given had bald tires.I finally got my car, and other then a signal alerting me that front radar wasn't working, it was fine. . The RETURN was a disaster as the Drivo's location is on a side road to the airport among many other roads. SIRI missed it twice and Drive had given no directions. Finally arriving, I was rudely told to get in line to make my return. The line was 6 renters long and again there was only one person behind the counter. I said I had 1hour 15 minutes to make my plane, left the keys on the counter and walked out. From somewhere a woman appeared and promptly checked me out. MY ADVICE: NEVER RENT FROM THIS COMPANY !! Yes, they're cheaper the most, BUT a small savings hardly justifies the rental experience,

I rented a car from this company. I had never heard of them. The rental came through Hotwire.com. Overall the car was clean and in working order. I didn't have any problems. However, at the time of rental, the agent walked around the car and looked for damages and recorded it. I was asked to sign a document but was not given a copy and was told it is all on video. When I took the car back, the agent walked around the car and said there were 2 scratches about 2 inches long. I would have to pay for damages. Wow! It is quite amazing. Living in a city like New York, anything can happen. It is a given. I don't know how it happened. I have rented from other companies before and they considered this natural wear & tear on a car because of living in the city. I am never going to rent from them again. Just be aware. There is something absolutely wrong with this picture.

I would recommend this company for good service, and value for money.

March 13, 2019, DRIVO CAR RENTAL Newark New Jersey (EWR) We dropped off the return car this morning (3/13/19 - around 7 am) and there was no one in the office to take us to the airport. After calling the posted phone number several times and being told that the shuttle would be there in 5 minutes and then 15 minutes, finally three 3 attendants arrived and said we should call the posted number. We explained that we called several times. One of the attendants then took us to another companies shuttle and we were transported to the airport. The result was that we missed our flight and the next flight will leave at 6pm today. I am very disappointed in the service that we received. Please reverse all rental car charges to defray some of the cost to rebook tickets for my family and I. (4) passengers. Disappointed customer

Bad service Bad Service: Note: they at JFK (off sight location) are close on Sunday, but you can return your car and drop off the keys in the bin as I did. However; when the smarts heads get in on Monday, they will go ahead and bill you as Monday return without confirming with you. Note: When you call to have it corrected you are likely to be credited in the three days, but for less they had taken out for the extra day. Why? Now you will have to call back. I am process. When I rent a car I just expect to be in and out, but with this company this was not the case. I give them a 1 rating. My first and last visit (ty).

1- I received the WORST service I have ever received from one of the agents I spoke to when I went to collect the car. And God knows I have rented cars plenty of time in my life. 2- The location of the car park is not clear. It said Newark Airport (Shuttle service) but there was no information on how to get the shuttle from the airport. I had to phone the central office who gave me a different number to dial. Indications on how to get to the park to collect the car should have been on the confirmation email. 3- The liability insurance fee is a mandatory fee but was not listed as such at the time of the booking. It is very misleading and deceptive to pretend have been the most competitive prices, only to get them through the doors and forced them to pay mandatory and non previously disclosed fees. TERRIBLE Service!!! I was VERY upset and does not recommend them.