Drivo Rent A CarDrivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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M G.
Excellent Car Rental - Great price and service. This is the 2nd time we used them, first was through Priceline and 2nd directly - both times, great minivan, excellent service.
Response from Drivo Rent A CarDec 20, 2023
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Mendel A.
When you rent the car they are making 100 photos of the car without you . When you return the car they make photos from different side and then creat a non existing damages to collect more money for the rental .
Response from Drivo Rent A CarDec 17, 2023
We are disappointed to hear that you did not have a more positive experience with us at Drivo Rent-A-Car. We would like to have a better understanding of your experience. Please reach out to us at (855) 550-0008 or email us at [email protected] at your earliest convenience, and we will do our best to resolve this with you.
RaghavaRao R.
Just scam scammers scammer
Response from Drivo Rent A CarDec 17, 2023
Raghava Rao Ravada, we regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to us at (855) 550-0008 or email us at [email protected] at your earliest convenience and we will do our best to resolve this with you.
Alicia M.
If I could give this company ZERO STARS I most certainly would. First off when you walk in the door they have very loud Russian music playing. The music is so loud that you can’t even hear when spoken to. My main problem with this company is the lack of customer service or empathy. If you don’t pick up your car within a four hour window from your reservation time they will automatically cancel your reservation with no notice. I showed up at their location at 8 pm and was informed they not only cancelled the reservation but they had not one car they can use to accommodate me, mind you there was a wall full of keys behind them. Then they proceeded to tell me to walk down the street to Enterprise and see if they can assist me. I went online while standing there and was able to re book a car at which I was told they don’t take same day reservations. Mind you I was able to book the car! They then proceeded to talk amongst themselves in Russian, laughing, turning up the music and carrying on while they continued to turn customers away. I had to book a reservation with Avis (with no issues) and take their bus back to the terminal to catch the Avis bus. The bus driver was extremely pleasant and disappointed that we were treated in such a way although he did mentioned that a lot of folks complain to him about their lack of customer service and support as well as their overbooking cars that clearly are not available. My suggestion to this company would be to get rid of the rude Russians and place the bus driver inside to assist customers!
Response from Drivo Rent A CarDec 15, 2023
Hello Alicia, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (855) 550-0008 or email at [email protected] at your earliest convenience and we will do our best to resolve this with you.
Chirag P.
Easy checkin and checkout. Good vehicle.
Response from Drivo Rent A CarDec 12, 2023
Chirag Patel, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Kate S.
Nickel and dime on everything. Want to leave the state? Oh you should have read the 50 pages in fine print to see you’ll be charged $15/day to go 1 ft into another state and even if you only do it once, you’ll be charged the daily fee for your entire rental. Oh and they will make it IMPOSSIBLE for you to prove insurance coverage and will upsel you unnecessarily. Not to mention they are rude and the car was crappy. NEVER AGAIN.
Response from Drivo Rent A CarDec 11, 2023
Kate Sedgwick, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (855) 550-0008 or email us at [email protected] at your earliest convenience and we will do our best to resolve this with you.
Marcus P.
Amin was very professional and save us time and money
Response from Drivo Rent A CarDec 4, 2023
Marcus Pearson, thank you so much for your high rating! If you're ever in need of more help, please let us know!
Axel
Jalol it was very carefully with the reception of the car, the car it was 10/10. The check in it was fast and comfortable. And the checkout too. Very easy.
Response from Drivo Rent A CarNov 30, 2023
Axel, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
