DriveSmart WarrantyReviews of drivesmartwarranty.com

I've been a customer now for about 3 yrs and about 4 payments to paying off my suv. My experience have been great. Steven, owner, has worked with me through any issues I've had with my vehicle, payments etc. I have since recommended 2 people to this dealership. Unfortunately, I am now having a financial issue that will allow me to be late this month, and have gotten a different side of the coin. I'm being told that I have until Friday to make my payment or else. I'm feeling disappointed being that I am almost done with paying this car off. I'm hoping that talking with Steven will allow me the time I need to make this payment and finish out this contract. Other than this, I've had nothing but great dealings with this company and they do stand behind their cars. I will continue to recommend this company to anyone looking for a car.

An extended warranty sounds like a good idea. My 5 year warranty is up and now my truck is needing repairs. First call I get they post dated my check for me so I can get time to get the deposit together which is fine because this is what I needed. Second call I get there asking for a payment as if they didn’t know I had made a payment arrangements for the down payment. So he agreed to discount it if I can pay for it today. When I check my statement I was charged the whole deposit when I was told it’ll be discounted. I want to cancel the whole thing just because I was lied to about my deposit to just get me to pay that day.

This company spam calls my phone every day. For months. I've reported them numerous times to the national do not call registry. They keep trying to sell me a warranty on a car I don't own. I don't even live in the state they're calling from. STAY AWAY. (posting on multiple sites because I'm soooo fed up)

Customer service is great until you go to cancel the policy. We signed up for a policy and put a minimum deposit down during a "30-day review period". We got the booklet of information in the mail 7 days later on a Friday, reviewed it over the weekend, and on Monday I called to let them know that we decided the plan wasn't for us. The customer service agent - Thomas - was exceptionally rude once I told him that we were going to cancel it. He first asked me why - which I don't have a problem with. They always want to know why, so then I proceeded to tell him that most of the things the warranty covered, my husband can actually handle on his own because he's a mechanic. Thomas's exact word to me were, "Ma'am - with all due respect - why would you sign up for the extended warranty if your husband is a mechanic?" Irritated by the question - but for some reason feeling the need to explain myself - I told him that we signed up for it because we wanted to review the policy and see if it was something we would need. Thomas continued to question why we signed up for it and told me that he has his own policy and procedures and he needs to know why we're cancelling. He acted as if that wasn't reason enough to cancel. Admittedly, I got really irritated and told him that I gave him the reason why - and it doesn't matter why anyway - just cancel it, please! I also said that this should have been a 5 minute conversation to cancel it, to which he responded "This would have been a 5 minute conversation if you would just answer my question." SERIOUSLY?!?! I then told him that I answered his question and to JUST CANCEL THE DAMN ACCOUNT!!! With MUCH attitude, he told me that he had some things to do to cancel the account so put me on hold. He checked in with me and said he wasn't finished, and asked me to continue holding. About 5 minutes later, a lady was on the line to finish out the cancellation. Apparently Thomas had told her that I was a challenging customer, because she had quite a bit of attitude as well. I asked her what happened to Thomas and she wouldn't' answer other to say that she was going to take over the transaction. She did eventually tell me that call had been escalated by Thomas, and I let her know really quick that it only got heated because he was very rude. I used to work in customer service, and actually worked in a call center, which is what I imagine Thomas works in. I couldn't imagine talking to one of my customers the way he talked to me. Even if I was to rethink an extended warranty, I certainly would never go through Drivesmart based on my experience today.

I LOVE their website! Really easy to navigate. I was able to find a number in a heartbeat, I talked to their rep (Jon), and I got squared away with their advantage plan! Easy peasy. Will definitely recommend to friends!

Last night I was on the phone with DriveSmart setting up my new extended warranty. The woman I spoke to was professional , friendly, and passionate about her job. She worked with me as I designed my protection plan. I didn’t need everything they offered so I went with the middle tier Advantage plan. It covers my brakes, engine, transmission, electrical, steering, gaskets, and more. My only regret about DriveSmart is that I didn’t know about them sooner. Way better than the competition!

I was in the market for a VSC and heard their Ad on Spotify. This made me want a DriveSmart plan, it was an easy process after going to their website. I requested a quote, they called me and hooked me up with the coverage I wanted. Then I spoke to a customer service representative Anthony, who was especially great, he went over every question I had, while explaining the worth of the coverage!

Spoke with Jonathan Taylor 3/22. Answered all my questions addressed all my concerns above and beyond all expectations. Wouldn’t think twice about picking up phone again if need be.