DriveSmart Warranty Reviews | Read Customer Reviews of drivesmartwarranty.com

DriveSmart Warranty Reviews | Read Customer Reviews of drivesmartwarranty.com

DriveSmart Warranty reviews

593 approved reviews, newest moderated first

Kevin O.
Oct 9, 2020
I would like to thank the…
I would like to thank the representative at drive smart Jessica for her help . It’s was a pleasure to speak to her she explained the plan I choose to me in a way which was professional and I was completely satisfied with the plan I chose after we spoke. This plan is great and it fits within my budget .
Response from DriveSmart WarrantyOct 12, 2020
Thank you Kevin for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer satisfaction as our priority, and your review reaffirms the hard work we out in everyday.
Report
Eddie J.
Oct 6, 2020
Your people took my money without my…rufune
Your people took my money without my permission
Response from DriveSmart WarrantyOct 23, 2020
Hello Mr. Johnson, Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of this review, we have reviewed the calls and notes related to your account with us. On 9/24/2020, you spoke to an agent regarding enrolling your vehicle in our vehicle service contract. You were given a 30 day review period with a money back guarantee if you were to cancel. You set up and approved on a recorded line, a post dated deposit for 10/1/2020. On 10/1/2020, that payment was approved and we shipped out your policy handbook. To date, we have no calls or notes related to your intent to cancel. We advise that you contact our customer service department at 888-578-3711 anytime between 9AM to 5PM eastern time to discuss your account. Thank you.
Report
Patty
Sep 27, 2020
put in to claims and was denied
put in to claims and was denied. so i drop you like a hot potato
Response from DriveSmart WarrantySep 29, 2020
Dear Patty, thanks for sharing your feedback. We always aim to deliver a great experience so we apologize that our service did not satisfy your expectations.
Report
Leslie
Sep 27, 2020
Everytime I sent in my reimbursement I…
Everytime I sent in my reimbursement I received my check within two weeks.
Response from DriveSmart WarrantySep 29, 2020
Thank you for taking the time to leave us this review and for sharing your experience with the community.
Report
Kristen
Sep 24, 2020
The dealer had my car for an entire…
The dealer had my car for an entire week, plus 2 days the following week. Nothing was even fixed!!! The door locks still don’t all work & the digital screen still shuts down on its own, more so now than before I brought in to be fixed!!! Very disgusted!!! You tell people what they want to hear during sales pitch, but fail to repair the problems! Don’t waste your hard earned money for this warranty!!!!!
Response from DriveSmart WarrantySep 29, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Report
John
Sep 24, 2020
It was nice and easy to submit a claim…
It was nice and easy to submit a claim to get it processed and paid. Thank you
Response from DriveSmart WarrantySep 29, 2020
Hi John, thanks for taking the time to share your positive experience!
Report
Barbara
Sep 24, 2020
This warranty is crap it doesn’t pay to…
This warranty is crap it doesn’t pay to purchase! It doesn’t cover everything that keeps your auto working! Don’t buy their lies!!!!!
Response from DriveSmart WarrantySep 29, 2020
Hi Barbara, thank you for your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Report
Donald
Sep 24, 2020
It took months for you to pay claim not…
It took months for you to pay claim not 10 days like you said at start of program
Response from DriveSmart WarrantySep 29, 2020
Hi Donald, thank you for letting us know about this. Your feedback helps us get better.
Report