DriveSmart WarrantyReviews of drivesmartwarranty.com

Excellent customer service

Damien who contacted me was very receptive and took my payment over the phone. Excellent customer service

They were very patient and was able to work around my complications at this moment highly recommend!!

I was upset because I had services with drive smart but got swindled by another company, but John Evans and Alex Burden was able to get me in the right direction. I’m glad that I was on top of things and now I don’t have worry about my vehicle.

So Far So Good My Sale Rep was able to help me with my claims reimbursement.

I was very mad and confused about this CarShield and Smart Drive after Ms Lucy talk to me and explain things to a smart drive She made me a happy camper she was customer oriented and a people person and very knowledgeable about her job I hope that all your associates are as good as Ms Lucy Ms Lucy is very professional and runs an awesome core of excellent customer care a job well done

Personnel were very helpful and understanding.

So far, my experience with this company has been positive. There was 3 different people to talk to before they got my policy done, and the first 2 sound a little inexperienced on the product when I had questions, but Alex Burden (the last person I spoke with, who I did paperwork with), was very knowledgeable, upbeat, and had a great customer service demeanor, which is hard to find these days. He answered my questions quickly and concisely. Quick note: I noticed some negative reviews of car warranty companies, in general, on this site, but I want to note that I have purchased an extended warranty from a different company with similar sales processes (aka, random, unexpected call), and was pleasantly surprised when I needed major repairs on a past vehicle, and it was taken care of with very little hassle. CarSmart offers the ability to go to the shop of your choice, including the dealership, whereas the competitor I used previously did require I go to certain shops, most of which were at least 20 miles away from where I lived. This was the deciding factor for me when choosing between CarSmart and its competitors. I also got a maintenance package that costs me nothing when I need basic maintenance done, which is great. Unfortunately, car companies just don’t put much pride into making cars anymore, and, in fact, most are probably made by robots who definitely don’t care about a job well done. Most vehicles dont last more than 5 years, anymore, without things starting to break down, one by one, especially if you can’t keep up with regular maintenance, which is astronomical nowadays. So, if you have a used vehicle thats past the manufacturer’s warranty, I highly recommend getting a policy to cover those issues. It will most likely bite you in the butt later, if you don’t. Just my humble 2 cents..