Drive CaramelCaramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cars & Trucks · Centralia, Missouri
ExcellentSales 5.0
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340 approved reviews, newest moderated first
Mark J.
My questions were answered quickly, COMPLETELY, and in a way that was extremely easy to understand. The response came from a real person; not some AI app, and the person was friendly, helpful, and eager to ensure there weren't any follow-up questions or concerns. THIS is the way customer service should work!!!
James
It took way too long for the process with many mistakes. It cost a day in time for every mistake and the employees reported frustration with administration not wanting to fix IT issues.
Response from Drive CaramelAug 29, 2026
Hi James - Our sincere apologies for the issues you experienced. We will have someone reach out to see if we can help with anything going forward. Thank you!
Floyd L.
They are terrible! They not only gave the seller the deposit but sent the FULL payment to the seller when they sent title, but the car had not even been scheduled for pick up yet. WHY would they pay in full for something that was not in process to pick up. Do Not use Caramel, us Key Savvy. Can always reach a representative, they hold title and payment and only released when is has been confirmed being picked up. Don't deal with all of the Caramel BULL!
Sam M.
I sold my car about a week ago. The pickup still hasn't happened. Two days late as of this review. Also, no money has shown up in my bank. At a loss. I recommend you don't use DRIVE CARAMEL.
Response from Drive CaramelAug 27, 2026
Hi Sam, our sincere apologies for the delay. We use an escrow-like process where we collect the funds from your buyer and then release them as soon as they confirm receipt of the title or vehicle. This protects buyers from fraud and sellers NEVER have to hand over anything until payment has cleared and is held safe. Often the fastest way to get paid is sending the title since transporters run complex logistics and pickup times vary - we're not a transporter and don't control their pickup times. We'll have someone reach out to your buyer to encourage them to confirm receipt of title so you can get paid in full.
Stacey & R.
Love how personal they make each interaction feel. They are professional and courteous. Love the Caramel team and appreciate how smooth they make the process. Want to mention Daniel and Melanie for their great service! Recommended a new slogan for the team - "Nothing sweeter than Caramel"
Fred D.
My buyer (through Ebay) choose them and it has been a nightmare. I had to send documents multiple times. Once they said they had everything I had to wait on the buyer to go through their cumbersome process. Using their label I overnighted the title to them and it's been sitting at their pickup location for the third day and shows still not picked up by them. What is the point of overnight delivery if they are going to let it sit waiting to be picked up for three days. Meanwhile they sent my buyer a temporary Texas license plate for a car he does not own yet due to title sitting in a pickup location. We are 8+ days not since the buyer purchased and I do not have my funds. Their response is "we know you are frustrated and we are working as fast as we can"
Response from Drive CaramelAug 21, 2026
Hi Fred, our sincere apologies for the delay. We will request your contact info and have someone reach out to help right away. The temp tag is part of how we help a buyer be able to use the vehicle until their local DMV can process their permanent registration.
Dennis Spencer G.
I am a licensed and bonded California Dealer in the same location for 23 years. Before Caramel we have sold thousands of cars through eBay in a safe a secure fashion. Now, when someone places a deposit on one of our vehicles listed on eBay, Caramel sends a gratuitous "invite" to opt into their "protection service". The language they use implies that unless they opt in this transaction is somehow less safe. My recent customer fell for this veiled threat and signed up. He financed the car through a third party and eBay was quickly paid. What followed was 9 days of endless re-signing of contracts because Caramel either doesn't understand or comprehend, basic corporate structure, or simple DMV contracts via Doc-U-Sign. In addition, Caramel made multiple requests for information that was already provided twice which made the process that much longer and frustrating. So, as of today, 9 days later; eBay has full payment from our customer's lender, title to the car which further delays our duty to complete transfer in a timely manner, customer demanded delivery of the car which is his right because his bank paid eBay. AND most importantly Caramel has not released our funds.
Response from Drive CaramelAug 20, 2026
Hi Dennis, thank you for reaching out and we apologize for the delays. Your funds have been released as of this afternoon. We see that the buyer's lender funded two days ago and then one additional form was needed (today). That said, we clearly didn't deliver the level of service you deserve and we will be reaching out shortly. Our sincere apologies.
HH
Great customer service whenever I needed to call