Drive CaramelCaramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cars & Trucks · Centralia, Missouri
ExcellentSales 5.0
Cars & Trucks · Crossville, Tennessee · Since 2010
ExcellentSales 5.0
Cars & Trucks · Punxsutawney, Pennsylvania · Since 2013
ExcellentSales 5.0
Cars & Trucks · Minot, North Dakota · Since 2016
ExcellentSales 5.0
340 approved reviews, newest moderated first
Russell G.
Every employee I have spoken to and I think I have spoken to everyone of them has been extremely knowledgeable and helpful and they have all gone out of their way to help get this transaction pushed thru !
Response from Drive CaramelJun 27, 2025
Hi Russell, just wanted to thank you for both your kind words and your help. I know this was a complex transaction, but you've been awesome! Thank you!
Daswson H.
didn’t communicate pickup times. showed up without notification
Response from Drive CaramelJul 1, 2025
We're very sorry that we did not meet your expectations. Pickups and deliveries are handled by our partners that users can select in the checkout. We appreciate the feedback and we'll speak to our transport partners about giving more clarity.
Timothy S.
I have been waiting for more than three weeks to get my title on a vehicle I purchased. I call daily for updates and get told all manner of platitudes. There has been a USPS shipping tracking number in place since the 13th but it is still awaiting the package. Today is the 23rd.
Luke K.
If only there were Zero star! HORRIBLE EXPERIENCE Title verification required extensive effort, involving 12 phone calls to get them to send the copy of the title through a malfunctioning website. It took 24 hours to confirm the legitimacy of the title, followed by completion of numerous online documents, and then waiting for them to request payment from the customer. An additional two days were needed to get approval followed by another day or two to receive a return label for the title. Once the title is received, it undergoes a verification procedure, requiring another 24 hours of waiting. Payment may be received a day or so later, if fortunate. Almost 20 years on Ebay with over 2500 positive feedback, they made me feel like a worthless crook, not only that, but My buyer is also absolutely furious! NEVER AGAIN. As of today, I still have not received my money!
Response from Drive CaramelJun 23, 2025
We're truly sorry that we did not meet your expectations. Experienced sellers like yourself are very important to us, and our team cares deeply about verifying all aspects of a sale, whether simple or complex, as quickly and accurately as possible. Please feel free to email us at [email protected] and ask to connect with Ben (our Head of Strategy) or Andy (our Head of Dealer Services) so we can listen to you and review your sale in full.
Disappointed Previous C.
Staff comes across as if it's too much hassle to provide support. They make response and timeline commitments they choose not to honor. Very frustrating. It was one problem after another and no one cared enough to own the problems and fix them. Would avoid buying another car through Caramel at all costs.
Response from Drive CaramelJun 16, 2025
We are truly sorry that our service fell short, especially regarding the feeling that your issues weren't owned or resolved. This is is not the standard we aim for, and we regret failing to provide the seamless experience you deserve. Please contact us directly at [email protected] so that we can work to make things right.
Morgan F.
Easy car buying experience, great customer service
Response from Drive CaramelJun 14, 2025
Thank you very much for the review. We really appreciate the feedback. If you need anything we're ready to help!
Chris C.
This was my first experience buying a car via Bring a Trailer Verified Checkout via Caramel The online buying process went very well with good visibility of what was happening. I initially decided to let Caramel handle the title registration here in Colorado on my behalf but when I learned that Colorado dmv usually takes 45-60 days to handle mailed in title registrations I changed my mind and decided do it myself. Mary Khotsombath of Caramel did a fantastic job in accommodating my change of plans and arranged to send the title and all the additional paperwork and a refund within hours of our initial email exchange and sent them via Fedex with a tracking number for me to use. Absolutely outstanding service from Mary
Response from Drive CaramelJun 13, 2025
Hi Chris, thank you so much for your review and the shoutout to Mary!
Av
Great experience getting title and registration complete. I had a problem and had to change the state, and they were more than accommodating with my dilemma. If I purchase another vehicle from eBay I will surely use thrive caramel
Response from Drive CaramelJun 13, 2025
Thank you so much for the review! We're so pleased that we could help with the state change. If you need any help please just reach out and we'll be there for you!