Drive CaramelReviews of drivecaramel.com

Matt was very knowledgeable about the transaction process and Caramel made it a smooth experience. 5/5, would use again.

Excellent customer service! Ana Hernandez was exceptional throughout the entire process. This was my first time making a purchase online for a vehicle. I had my concerns as I didn't experience the process before but Ana walked me thru everything. Very smooth transaction and everything done as promised. Looking forward to my next BaT purchase!!!

Attempted to buy a vehicle after winning high bid on BaT and was recommended to use Caramel. Big mistake. I created an account, seller created an account. I went as far as possible in the process which amounted to entering the car information and confirming the purchase price. The seller received a FedEx envelope to overnight the title and sign POA ect. Once Caramel received the title, they were unable to verify with NMVTIS. So they recommended that I personally go to the seller and purchase the car and they would send back the title. I did exactly that. Drove 800 miles one way to get this car and haul it back. He still didn’t have the title back from Caramel but I got a Bill of sale. Ok great….. Now I call Caramel to tell them to send me the title and they tell me….hang on now, this where it gets crazy…..they (Caramel) tells me they still have the title because they was holding it until the seller sends back the 50% of the money. I said what??? You sent the seller money?? Why would you do that?? Isn’t the title non-verifiable?? They said someone screwed up and wired the funds into the seller’s account. Good luck getting that back hahaha. These people don’t know their ass from a hole in the ground. They’ll screw up the simplest thing like a title and payments. I mean this is the whole premise of their business!!!!! They can’t even get that right. I’m done.

Anthony Farber was above helpful and professional. A great financial institution.

Every bad luck hiccup we encountered was resolved very quickly and graciously! Thank you for all the help!

Awesome process just too long of a process overall great customer service great people to work with and they are patient and will explain to you anything you don't understand. Great company and great people.

Matthew has done a great job taking care of the deals!

The team of caramel is outstanding will like to work with them again