Drive CaramelReviews of drivecaramel.com

Everyone Very helpful and answers all questions and very nice to deal with

My experience with Drive Caramel was seamless. I would highly recommend this company and eoulx use them again in the future

An incredibly professional organization from start to finish!

I purchased a car through caramel, and the delivery of my license plate and registraion were delivered to the wrong house. Upon reaching out to them in order to get some help in getting a replacement sent out, their customer service was not responsive at all. They took a few weeks to get back to me as my temp plate was expiring, and they declined to provide any assistance.

Whole process went flawlessly. Only criticism was redundant and often behind schedule messaging

Dreadful experience all around. I posted my EV in July 2025, just after we learned that the used EV rebate would expire at the end of September. (Went with them because KeySavvy was clueless about the meaning of "first user" in the EV rebate law, but that's another story.) A buyer signed up quickly. So they had 2.5 months to get this done. Five months later, the rebate had expired, they had run three hard credit checks on the buyer, and still had not made the sale. Hours on the phone to correct issues with the bill of sale. Finally yesterday they emailed "Our system is buggy, so I'm going to cancel this out and you can start from the beginning again." Meaning, if we want to go with them, we need to redo all of the paperwork, have another hard credit check on the buyer, just to pay them their commission. Are they out of their minds? No thanks. I'll bypass them, and work directly with the buyer as a private sale.

When I traded in my previous car. The team explained every detail clearly and didn’t pressure me to buy instantly. I left the dealership feeling confident with the price and the car I chose that day.

Selling my car through Caramel and BAT was an experience that completely changed how I view service. Every step was handled with care, clarity, and attention that felt almost miraculous in today’s world. Calls were always answered, questions anticipated, and the process unfolded with a rare sense of ease. But the true magic happened at the very end when I spoke with Taylor. Her guidance brought everything together, and seeing the payment hit my bank account was like discovering a hidden treasure. It was the moment that made all the steps, all the coordination, and all the effort shine. Taylor’s warmth, patience, and authenticity turned a transaction into a profoundly joyful experience. Caramel delivers service that feels human, rare, and unforgettable, and Taylor is the jewel that makes it sparkle.