Drive CaramelReviews of drivecaramel.com

Working with Peter Lorn has been very helpful! Having a car shipped across the country (CA to FL) creates lots of anxiety. Peter took great care of me. Thank you, Caramel and Peter!

Great service, thanks

I have completely paid the coverage cost of the warranty they sold me and caramel did not pay the claim, part and repair that I paid for

The good folks at Caramel made me miss my window to have my car shipped since they decided to not advertise they took Black Friday off since that’s now a holiday. Glad Caramel is able to make interest off my money while a so called streamlined service cost me time and money now. Bringatrailer needs to find a new vendor.

Caramel did not provide the services to us that were noted on Ebay's website because the buyer selected to do the Title transfer himself. As sellers, we did not know it was OPTION that the buyer could do the title transfer instead of Caramel. Not mentioned in anything we read on eBay's website. BE AWARE that Caramel ONLY provides title transfer services WHEN THE BUYER selects that option at checkout. This was explained to me by ebay Secure Purchase Support staff (who is difficult at best to get in contact with). Drive Caramel, their support 'team' was terrible -- did not actually answer my questions (like why was the buyer's name on the bill of sale instead of Caramel's name as Ebay website stated would be ("in most" cases)) but instead, provided generic talking points OR referenced specifics NOT part of our sale. Caramel caused me a great deal of needless stress. I found the staff unprofessional, and at one point Caramel even seemed to be pushing us to cancel the sale instead of answering my questions about discrepancies between Ebay's website descriptions and Caramel's services/role in our particular sale. I actually have the impression Caramel was acting as a fiduciary for the buyer even though it was us, the seller who setup the listing using Secure Purchase (i.e., selected Caramel's services for the transaction) and who paid their fee.

Working with Alex Nelson was pleasant and professional. He responded quickly and effectively at every point during the transaction. Unfortunately the transportation partner, Runbuggy, totally dropped the ball and never arranged the enclosed transport that I ordered. Alex got my payment refunded and the selling dealer engaged his transport broker and got my car promptly delivered. My rating would be 5 stars if Runbuggy had done their job.

Outstanding customer service with relentless effort to solve my issue. Thank you.

Taylor did a great job. Super helpful along the way. She eased my concerns and made sure that everything was squared away!