DribbleupReviews of dribbleup.com

Response from DribbleupOct 7, 2024

Hi David, I'm sorry if there was a delay with your order. We ship orders Monday through Friday from our US-based warehouses. Most orders are delivered within 2-3 business days. As for the Membership, it should not activate until delivery. Please get in touch with us directly so we can help resolve this.

Response from DribbleupSep 13, 2024

Hi Sandy, I'm sorry there was a defect with your order and the replacement. This is super rare, especially for a second time. Please reach out to Dribbleup Customer Service so we can help resolve this. You can respond to any of our emails or reach us on chat through our website or app.

Response from DribbleupSep 13, 2024

I'm sorry there was a misunderstanding about your purchase. All-Access Membership is required with all purchases. Please email our Customer Service so we can review your account for further assistance.

Response from DribbleupMay 21, 2024

Hi there, All Dribbleup purchases require a Dribbleup All-Access Membership to unlock daily and on-demand training within the Dribbleup App. You can manage your membership online at account.dribbleup.com at any time. For additional support, you can reply to any email from us or email us directly at [email protected]. We look forward to hearing from you.

Response from DribbleupMay 21, 2024

Hi Bob, Thank you for your purchase of the Dribbleup Smart Basketball. All purchases require a Dribbleup All-Access Membership which unlocks the daily live and on-demand trainings. We share this information on the website and in a separate confirmation email. Please reach out to us directly at [email protected] so we can further assist.

Response from DribbleupMay 21, 2024

Hi Erica, I'm sorry for any misunderstanding about your recent Smart Soccer Ball purchase. All Dribbleup purchases require a Dribbleup All-Access Membership to unlock daily live and on-demand training. We share this on the website and in your confirmation email. Please reach out to us directly at [email protected] for additional support.

Response from DribbleupFeb 27, 2024

Hi Anita, I'm sorry your Dribbleup experience has been less than great. We pride ourselves on supporting our customers and standing behind our products. All Dribbleup purchases require the Dribbleup All-Access Membership, which provides access to daily live training and collection of on-demand training within the Dribbleup App. We communicate this on the website, during checkout, and in a separate confirmation email that includes additional information to manage your account. I understand that you were unaware of the required membership. Our team has reached out to resolve this with you directly. Please reach back out if you have any questions. We're available through live chat and email everyday, 8am -11pm ET.

Response from DribbleupFeb 27, 2024

Hey Rick, I'm sorry that you're experiencing an issue receiving support. We replied to both of your emails but never received a response. Please let us know how we can help. We're available every day through live chat and email between 8 am and 11 pm ET.