DribbleupReviews of dribbleup.com

I recently purchased a Smart Basketball and a Smart Soccer Ball from Dribbleup. Before ordering, I saw several online reviews and even a news article that mentioned a stand being included with the Smart Soccer Ball. Upon receiving my order, neither ball came with a stand. When I contacted customer service, I was initially told by "Ellaine" that stands were never included with these products. This was demonstrably false based on my research. It took multiple emails and providing evidence before they acknowledged that the inclusions had changed. While they eventually offered a discount on purchasing the stands separately, the initial misinformation and the lack of clear, current information on their website regarding product inclusions was a significant disappointment. This experience required considerable effort on my part to clarify and resolve. Potential customers should be cautious and verify directly with customer service what is currently included with their order, as the website and older reviews may not be accurate.

Not worth the outrageous price of the membership. Ball tracking is terrible and the app is poorly designed not or easy to use or good. The skill leveling more than rec soccer. Haven’t seen any imporvement. Signed up thinking I was getting a year membership and got charged the next month. Don’t waste your money. Oh and the ball feel cheap and waste of $99! Stupid subscription based platform aimed at scamming their customers.

My wife purchased the soccer ball for my nephew over 3 years ago. She had no idea she signed up for recurring monthly charges. Finally, she canceled after I brought this to her attention. No need to hear a response from this company about how they make it clear and up front. As you can see from many reviews, this is a common deception reported by a multitude of duped customers.

Make sure you read the fine print..... I didn't and luckily noticed a reoccurring charge on my credit card... I purchased this for my grandson, and did not see the ongoing fee. I think this company needs to be more transparent with their extremely high monthly charges. It is a very cool concept, but I would not have purchased this knowing the ongoing subscription costs.....

If I could rate this company -10 I would. I bought this basketball for my grandson for Christmas. We have not had a chance (it is Feb 4th) to install the software on my grandson's phone. We have not installed or opened the software yet. It was on my bucket list, but the family has been battling the flu ever since Christmas and we just haven't gotten around to it - So I received threatening emails from this company because the billing did not go thru. I had my credit card compromised and I had the card cancelled and I did not update my new info yet. After I got the 2nd threatening email from them - I told them to CANCEL. I do not appreciate being threatened or bullied. Can't tell you how the program is - because we never had a chance to try it out. If they just would have waited a little longer until I had a moment to install the software and create the log on info - I probably would be a long-term customer - but I will not tolerate threats. I do not recommend this company. I do not recommend buying this basketball. They are impatient and try to bill you whether or not you have had the time to set up the account. Its not like we were never going to set up the account - its why I bought the stupid ball to begin with. My thoughts, if this is how they treat customers -they can keep it! I will find something else for my grandson - actually, there is a basketball that helps them learn how to shoot. I will buy that ball. This one is going in the garbage.

My mom bought a dribbleup basketball, which was very expensive, and now it’s a whole week late for shipping! I am extremely disappointed. I’m just a kid!!! Can’t they do anything about this? Don’t bother wasting your money on this terrible scam. I am still waiting for them to deliver it. I was so hyped about this and thought it would help me practice more, but I don’t even know what its like!!! Stay away to avoid flushing your money down the drain.

I canceled my account 2 years ago, not aware a 2nd account was made by a child in the home until recently. When I requested a manager, as it is clear a child made the account by the username and email, they said there is not a manager and they will not refund me for the account my 7-year-old made.

Terrible customer service. I ordered the product in Dec 16th and the arrival date was supposed to be Dec 21st. After the 21st came and went and I checked tracking info and it was pushed to Dec 26th which was going to be too late. I contacted Dribble Up several times via chat and asked for an expedited delivery. They disregarded my proposed solutions and just told me there is nothing g they could do. I asked to speak with a Manager several times and finally they agreed one would call me on Dec 23rd but no one ever reached out. I would recommend competitor’s product so this does not happen to you.