Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup reviews

Showing 69 reviews with 1 star · Clear filters

Janice H.
Dec 1, 2025
This is a ripoff
This is a ripoff. Do not order this they are crooks. We never used this and they do not answer their phone. NOONE will contact you back. I am trying to start a class action suit against them..
Response from DribbleupDec 9, 2025
We’re sorry to hear about your experience. While we don’t offer phone support, our team is available every day through live chat and email, including nights, weekends, and holidays. We’re always happy to help with any issue. If you can reach out to us at [email protected], we’ll make sure this is taken care of right away.
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Kunde
Nov 17, 2025
Sending spam email and advertising to…
Sending spam email and advertising to my company, the mail is created under 24h and these spammers sending us ads. Despite unsubscribe, they keep sending us spam, what is wrong with these crappy usa companies, illigal mails is the new normal?have you heard of gdpr, or you want an international legal damage under gdpr?
Response from DribbleupNov 18, 2025
Hi there, I am sorry for the frustration this has caused. We do not want anyone receiving emails they do not want. All of our messages include an unsubscribe link at the bottom and using that link will immediately remove that email address from our list. If emails are still coming through it may be tied to a different address that was used previously. If you would like us to handle this manually please contact us at [email protected] with the email or emails you want removed and we will take care of it right away. Thank you for letting us know.
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Lisa D.
Oct 4, 2025
Horrible, they’ll rake your money and won’t refund
Horrible. We logged in one time and the camera wouldn’t pick up anything so we couldn’t even do the training . I thought I effectively cancelled only to find out I apparently had duplicate accounts and they charged me $16.99 a month for over a year after I cancelled. Cancelling is a pain and they don’t refund anything over 30 days
Response from DribbleupOct 6, 2025
We’re really sorry for the frustration you experienced. From what you described, a second Membership may have been created under a different email. Only the account holder can create an additional Membership; Dribbleup cannot do this on your behalf. You can view, manage, or cancel anytime at account.dribbleup.com. Our team is happy to review the situation and help make it right. Please reach out at [email protected] so we can assist.
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Dawn C.
Sep 24, 2025
Wanted me to pay in full to get the promo
I tried purchasing the DU using my promo code. When I went to check out, it said the code had expired. But I still have 2 days and 20 hours left. I contacted DU and was told they could not issue me a new code. I needed to buy the product first and then call back and they’d issue me a refund. Seems odd that they can’t generate a new code and I’d need to pay them in full for the hopes that when I call back in people will give it to me later .
Response from DribbleupSep 24, 2025
Hi there, Thanks for sharing your feedback and we’re really sorry for the frustration you experienced with the promo code. We understand how it can feel confusing or inconvenient to complete a purchase without seeing the discount applied upfront. Unfortunately, we don’t have another way to apply the discount at this time. The only option currently available is to process it as a refund after the purchase is completed. We truly appreciate you bringing this to our attention. Your experience has been shared with our team to help improve the process moving forward. Thank you again for taking the time to leave a review.
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customer
Jun 11, 2025
This was purchased as a gift for my…
This was purchased as a gift for my grandson.I just realized they are charging me for a subscription monthly. The box had absolutely nothing in it to activate or know how to use it. Now he would like to begin using it and come to find out he never had anything telling him how to use it! Reputable companies do not do business like this! DO NOT BUY FROM THIS COMPANY!
Response from DribbleupJun 18, 2025
Thanks for your review, and I’m sorry for the confusion and frustration. The Dribbleup Membership begins automatically once the product is delivered, and setup instructions are sent by email to the address used at checkout. If your grandson is ready to start using it, we’d love to help make sure he has everything he needs to log in and begin training. Please reach out to us at [email protected] and we’ll make things right and review any billing concerns as well. We’re here to help.
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Don F.
May 30, 2025
This company is criminal
This company is criminal. I purchased a Christmas gift & now I'm being charged $20/month. They have a link to stop payment but they charge $14. I sent them a letter to stop charging me, the letter was returned because the address does not exist!
Response from DribbleupJun 3, 2025
We’re really sorry for the frustration and confusion here. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training in the app. Membership details, including how to manage or cancel, are shared during checkout and in your confirmation email. There is no fee to cancel, and our team is always available to help. If you’re seeing a charge or had trouble reaching us, please contact us at [email protected], chat with us at dribbleup.com, or reach out in the Dribbleup app. We’re happy to take a look and make sure this is resolved.
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Daniel J.
May 19, 2025
Charged for a Subscription I Never Signed Up For
Just did my taxes and saw a dozen high charges from DribbleUp I never authorized or even noticed until now. The ball was a gift. A physical product. At no point did I knowingly sign up for a subscription—and definitely not one worth hundreds of dollars over time. They found a way to quietly pull money from my account for months without my knowledge. No warning, no meaningful notification, and no use on my end. Not once. Just steady billing, hidden in the background. I feel taken advantage of. The charges were high, and the fact that it went this long without any clear consent or communication is unacceptable. Watch your accounts closely—this felt like a trap.
Response from DribbleupJun 3, 2025
We’re really sorry to hear about this experience. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training sessions in the app. This is outlined during checkout, on the website, and in a follow-up email that includes steps to manage or cancel the Membership. We understand how frustrating unexpected charges can be, especially if the product was received as a gift. We’d be happy to take a closer look and help make things right. Please reach out to us at [email protected], through dribbleup.com, or directly in the app so our team can assist.
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Paul Y.
Apr 9, 2025
ONE STAR
I bought it as a gift from my nephew and my niece, but I didn't know I was being charged with the membership. When you purchase the dribble products your automatically start upon receivement. Even though you're buying it for a gift. Please keep that in mind when you're purchasing dribble up products.
Response from DribbleupApr 9, 2025
Hi Paul, We’re sorry for the misunderstanding around the membership. The Dribbleup All-Access Membership is required with all Smart Gear purchases and begins once the order is delivered, so users can start training right away. We do our best to make this clear on the product page, during checkout, and in a separate confirmation email that includes instructions on how to manage the membership. If you have any questions or need help with your account, our Customer Support Team is happy to assist at [email protected]. —The Dribbleup Team
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