Dr.Galen - Online Health ConsultationReviews of drgalen.org

Response from Dr.Galen - Online Health ConsultationApr 16, 2025

Thank you for reaching out Dr. Uche, and we're truly sorry for the frustration this has caused you. Our only goal is to help patients find care more easily and connect them with experienced professionals like yourself. We listed your publicly available profile on our platform with the pure intention of freely promoting your practice to patients by referring them to your clinic or hospital—completely free of charge, and never to misrepresent or cause any discomfort. We understand how important your professional identity is, and we deeply respect your wishes. We tried to locate your profile on our platform but couldn’t find it. If you could kindly send us the link or any details, we’ll ensure it is permanently removed. We genuinely respect your decision, and we’re here to make things right.

Response from Dr.Galen - Online Health ConsultationJan 7, 2025

Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused during your experience with us. As part of our platform’s policy and standards, we are unable to change personal information, such as names, after they are entered into our system. For a single consultation booking, our policy allows only one prescription and one medical certificate. However, understanding your situation and recognizing the incorrect name provided during the booking, Dr. Rand Al Faraieh kindly made an exception and issued two medical certificates to assist you. Dr. Rand Al Faraieh is a dedicated and experienced professional who takes great care in assisting patients with their needs. We regret if there was any misunderstanding or miscommunication during your interaction, as the doctor’s goal is always to provide the best possible care and support. We value your feedback and are continuously striving to enhance the experience for all our patients. Thank you for your understanding.

Response from Dr.Galen - Online Health ConsultationNov 20, 2024

We apologize for the confusion and the frustration you've experienced. We understand how important it is for prescriptions to be handled appropriately and legally. The prescription provided by our doctor was indeed written by a licensed physician, and we can assure you that it complies with legal standards. However, we acknowledge that there seems to have been a misunderstanding regarding the process. Since you are not satisfied with the consultation, we have already processed the refund for you. We hope this action helps address your concerns, and we encourage you to reach out to us directly if you have any further questions or issues. Your feedback is valuable, and we're here to assist you in any way possible.

Response from Dr.Galen - Online Health ConsultationNov 5, 2024

Thank you for your thoughtful feedback! We're glad to hear that you appreciated the honesty and transparency during your consultation. Your trust in our service means a lot to us!

Response from Dr.Galen - Online Health ConsultationNov 20, 2024

We apologize for any confusion regarding the billing. After reviewing the situation, we can confirm that you were initially charged $50 for the doctor you selected. Due to the unavailability of that doctor, we arranged another doctor for the same scheduled time, who was available for the $25 fee, and this arrangement was made after confirming with you. As per our terms and conditions, the charge for the consultation remains $50, as it is based on the original booking. We encourage you to review our terms and conditions for further clarity. If you have any additional questions or concerns, please feel free to reach out to us, and we will be happy to assist.

Response from Dr.Galen - Online Health ConsultationNov 20, 2024

We’re really sorry to hear about your experience, and we understand your frustration. At Dr. Galen, we strive to provide reliable and transparent services. We have clearly mentioned on our website that we take due diligence in checking our doctors' credentials, qualifications, and registrations. However, due to the dynamic nature of yearly renewals, cancellations, and revalidations of registrations, there might occasionally be lapses. If you notice or observe something amiss, please bring it to our attention, and we will make it right. Please reach out to our support team directly, so we can investigate and resolve the matter. We genuinely appreciate your feedback, as it helps us improve and provide a better experience for everyone. If the information you encountered is outdated or incorrect, kindly inform us, and we’ll address it promptly.

Response from Dr.Galen - Online Health ConsultationNov 20, 2024

We sincerely apologize for this oversight and any inconvenience it may have caused. At Dr. Galen, we strive to maintain accurate and up-to-date information about our doctors. However, due to the dynamic nature of medical practices, including retirements, relocations, or unforeseen circumstances, discrepancies can sometimes occur. Thank you for bringing this to our attention. We truly appreciate your effort in pointing this out. While we are always vigilant about maintaining accurate doctor listings, there may be instances where 1 or 2 entries are not fully up-to-date or accurate. Please rest assured, we continuously work to address and fix these issues promptly. Your feedback is invaluable in helping us improve and ensure the credibility of our platform.

Response from Dr.Galen - Online Health ConsultationNov 20, 2024

We sincerely apologize for the inconvenience you've experienced. In Hungary, our e-prescriptions are typically valid, but it seems there was an issue with the acceptance of digital prescriptions at the pharmacies you visited. Unfortunately, at that time, handwritten prescriptions were not an option for our doctors to issue, which led to the situation you described. We understand your frustration, and we're genuinely sorry we were unable to assist you in the way you expected. Please feel free to reach out if you'd like further clarification or if we can assist you in another way.