DREOReviews of dreo.com

I would give zero stars if it was possible. We placed an order on 8 June in anticipation of the heatwave and have not received the misting fan yet. A notification that the parcel had been dispatched was sent on the day we placed the order. However, DPD has still not received the parcel as of today (24 June). The customer service claims that DPD is experiencing a warehouse issue and is unable to expedite the delivery, offering a 10% discount. The company is obviously unable to meet the current demand and has not provided a clear explanation for this delay. Update: 1/07/2026 Although the company initially offered to ship the fan again on June 25 as it must have been lost by DPD, the company is now giving us a refund as the fan is now sold out. This has been a huge waste of time.

Yet again their app is down

This product is honestly amazing. I have a fan from this brand and it works so well, it's super quiet and super efficient. The remote is great and I really like the app. It's very simple to use and connecting it to your phone is super easy. Being able to control it from anywhere without even being on the same Wi-Fi is awesome. Plus, their customer service is super efficient. It's a great brand, I recommend 10/10!

Was about to order from Dreo but backed out. Their advertised Student Beans code is locked to the US site only, and UK customers are expected to pay a 30% markup compared to US buyers. When I asked support about it, they just tried to fob me off with standard excuses. Total waste of time. I am buying from a different brand instead.

Ordered a table fan and received a UPS tracking number 5 days ago. UPS never received the package, and I sent the vendor an email that went unanswered. Spoke with the company who provided no help, asking me to wait longer. This is the same exact issue that I have seen reported on Trustpilot with this vendor. Had to get a refund through PayPal.

Received up to date tracking and delivery information

I had an issue with the base of my Dreo fan and contacted their customer support team for help. Mia was incredibly helpful throughout the process and arranged for a replacement base to be sent out quickly and completely free of charge. The communication was clear, friendly, and the issue was resolved with no hassle at all. It's refreshing to experience such efficient and customer-focused support these days. Thank you, Mia, and the Dreo team for the excellent service!

I have recently bought a misting fan it’s called tower misting fan 716s. For some weird reason the screen doesn’t screw in properly it keeps spinning I belive the groove it’s suppose to go in its worn out and this was a brand new box. I contacted DREO about it the girl that I spoke to Andrea didn’t understand the situation she offered me £20 refund and a replacement screw for this product the screw itself is fine so is the fan it’s the base due to which it’s very wobbly and not stable lucky I don’t have kids or someone would get seriously injured £20 doesn’t resolve the issue. Andrea couldn’t understand what the problem was she offered me a solution to get me off her back. For a £200 gadget the engineering on this product is absolutely terrible stressful had I been an elderly person I’d have had so much stress due to this. The active issue here is fan is not stable and is very dangerous for people walking nearby. DREO if you’re seeing this I’d like a replacement product or a partial refund.