James
They do not provide support
My AC unit has an error code (EC 54) and isn't working properly. There's no mention of this code in the user manual or online, so I contacted DREO support on 6/27/24 (12 days ago) but have not received a single reply. I even sent in pictures of the error to the generated Zendesk autoresponder (which claimed "... we will get back to you within a business day"). No one is getting back to me to let me know what the code means much less how to fix it. Buyer beware.



