DreamyannieReviews of dreamyannie.com

am writing to formally request a 100% refund for my recent purchase, as your company did not fulfill its obligations regarding delivery. At the time of purchase, I provided all required information, including the specific event date for which the order was needed. There was no indication or communication suggesting additional processing or delivery time would be required until April 8th when I inquired an update Based on the information presented, April 10th your response was the dress was complicated and it would not be ready in time, my response was do not proceed and refund for this disadvantage, My purchase in good faith has been paid in full expecting that the order would be fulfilled accordingly. Unfortunately, the order has/was not delivered within the necessary timeframe, and I have not received the merchandise at all. I was also not contacted regarding any potential delays or inability to meet the specified date until April 8th as I stated. This lack of communication and failure to meet the agreed-upon terms has caused significant inconvenience and directly impacted my planned event. Additionally, the offer of only a 30% refund is unacceptable given that the service was not fulfilled as agreed. This situation reflects a complete failure to meet the terms of the purchase, and as such, a partial refund does not adequately resolve the issue. Your website is falsely advertised of the no hassle, timely delivery and I use your rush order process. Given these circumstances, I expect a full refund to be issued. Please process the refund at your earliest convenience 100%. I would appreciate confirmation once this has been completed. I have provided below the correspondence at the time of purchase and it states no where of the processing time , only delivery starting from March 23, 2026 which is 21 days ago, your confirmation 7 to 10 days shipping , it does not imply 10 to 15 processing and 7to 10 business days delivery. I hope in this message the company will not keep giving the run around the dress is not even in the shipping process , it is still suppose to be in production therefore being a stylist for exquisite clientele, i completely understand it can be stop. I would like 100% of my money back. I had to purchase a new dress i am not Meade whole for the problem

If I could give 0 stars I would. Dress arrived late and doesn’t fit and now they are making it impossible for me to return. AVOID!!! Wish I had never ordered my daughters prom dress here terrible service! Product is cheap shiny material too. Don’t buy!

Dress was ordered 2-26 to be here by 4/11 for my daughters senior prom. There is has been multiple coorespondance via email with the company all of which they stated that "it will arrive on time, be patient" and that they "expedited production". The dress is not here, my daughters prom is ruined and they will not refund for the dress. Taiolor time is supposed to take 10-15 business days and we are well over that. Do not order from this company. It is a complete joke

Do not use. Scammers and will not accept refunds

Arrived in a timely manner with attentive and responsive customer service, ensuring you are 100% satisfied with your purchase.

Send the wrong dress and refuse to accept the return ! It’s a scam ! Don’t ever order on this site !

Company is based in China. Prom dress received was of poor fabrication and compared little to images. Company declined to refund despite their 'worry free' returns policy. Retailer requests purchaser to send the dress back to China and pay custom and shipping charges. Retailer also states they will remove original fabrication and storage charges from any refund amount once dress is received. Do not purchase from this retailer. Garments of poor quality and retailer leaves very little opportunity for refund.

Terrible do not buy from this place.I bought two dresses for my daughter to try on. The return policy clearly states that it can be returned. The dresses were not the same size even though I bought them in the same size different colors. The sewing was not great. I contacted them trying to return both dresses. They told me the only way to return them was they had to be 1 cm off in sizing. Even though the return policy clearly states I was trying to send them back one week from when I received them. They told me to try to sell them to somebody else was my best option. I did not know what else to do so I disputed the charge on my credit card and they were able to reverse the dispute and get the money back. Worst company I’ve had to deal with in a while.