I bought a dress for my mom to wear at my wedding, and she absolutely loves the color. The fabric is soft and comfortable. We couldn’t find a suitable size from the standard options, so I carefully took my mom’s measurements following their size guide before placing the order.
Response from DreamyannieSep 28, 2026
Dear Michelle,
Thank you for your lovely review—it made our day! We’re thrilled your mom loves the dress and its soft fabric, and that our size guide helped you get the custom fit. Your satisfaction is what drives us, so this means a lot.
We truly value your support and wish you a beautiful wedding celebration. We look forward to working with you again in the future.
Best regards,
Dreamyannie Team
CS
Cindy S.
I received the dress on the same day I…
I received the dress on the same day I asked for a refund and a return label. I have asked for several days now. Dress is was the wrong color. They have argued with me for days now and refused to refund my payment. The dress is the wrong color. They said that it was custom-made, which it was not I ordered a US size 12 and they sold the dress under a website called baby online. I believe this to be very misleading and difficult to get a good sense of what the return policies are. Basically they don’t have a return policy. You’re stuck with whatever you order from them. I have learned a very valuable lesson. I will be checking out every website that I ever order anything from ever again seems to be a lot of of them popping up out there nowadays. Basically they tell everybody will give you 10% and you can just sell the dress.
Response from DreamyannieSep 24, 2026
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. This is not the standard we hold ourselves to.
We take all feedback seriously and would love the opportunity to make things right. Please reach out to us directly at [email protected] so we can look into your situation and find the best resolution for you.
Warm regards,
Dreamyannie Team
JM
jasmine M.
Recently made a purchase
Recently made a purchase. Still waiting for my order to get here so yes it was easy to make the purchase but just waiting for my order. Hopefully it gets here on time. Then when I get my dress and see if everything comes correctly then I'll give more of my review
Response from DreamyannieSep 17, 2026
Dear Jasmine,
Thank you for sharing your feedback! We’re pleased that you found our ordering process simple.
We completely understand you’re eagerly awaiting your dress. Our team is keeping a close eye on your shipment and hoping it reaches you safely and on time.
Please don’t hesitate to contact us if you have any issues once your package arrives.
Best regards,
The Dreamyannie Team ❤️
JO
josh o C.
dress was too small and they would not…
dress was too small and they would not return shipping took too long .
Response from DreamyannieSep 10, 2026
Dear customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. This is not the standard we hold ourselves to.
We take all feedback seriously and would love the opportunity to make things right. Please reach out to us directly at [email protected] so we can look into your situation and find the best resolution for you.
Warm regards,
Dreamyannie Team
MA
Marnie
If you buy gowns from this site
If you buy gowns from this site, mark sure to take your measurements carefully. My first purchase did not fit me well and I had to get alterations done, this time i ordered custom sizing, and it fits perfectly. I'm really satisfied.
Response from DreamyannieSep 10, 2026
Dear Marnie,
Thank you so much for your wonderful review! We are delighted to hear your custom size gown fits perfectly. Your reminder for other shoppers to measure carefully is really valuable.
We appreciate your kind words and support. Hope to serve you again soon.
Best regards,
The Dreamyannie Team ❤️
JA
J A W.
Great dress just what I wanted,good…
Great dress just what I wanted,good quality, came promptly too, they reply to your emails witch is good, no complaints
Jackie Walker
Response from DreamyannieAug 26, 2026
Dear customer,
Thank you for your lovely review—it made our day! We’re thrilled you’re happy with your dress and that we got to help you find it. Your satisfaction is what drives us, so this means a lot.
We truly value your support and look forward to working with you again in the future.
Best regards,
The Dreamyannie Team ❤️
CA
chloe A.
Very disappointing customer service.
Very disappointing customer service.
I purchased two prom dresses for my daughter in sizes 10 and 12. The website clearly stated that standard sizes could be returned easily if needed.
After waiting six weeks for the dresses to arrive, they looked nothing like the photos on the website, so I requested a return. Unfortunately, the process was far from "easy."
Firstly, I had to pay £39 for the return postage myself, which was stated on their website. However, when the parcel reached customs, the seller refused to collect it, claiming I also had to pay the customs charges. This was never mentioned anywhere on their website.
I raised a chargeback dispute through PayPal, but because Evri could not provide the recipient's tracking address due to GDPR restrictions, my claim was unsuccessful—even though the seller had refused to accept the return.
Three weeks later, the seller contacted me asking me to remove all of my negative reviews, promising that they would refund me if I did. I removed the reviews in good faith, but they never refunded me.
Avoid this company at all costs. The dresses were poor quality, the returns process was misleading, and the customer service was appalling. It simply isn't worth the hassle.
Response from DreamyannieAug 17, 2026
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. This is not the standard we hold ourselves to.
We take all feedback seriously and would love the opportunity to make things right. Please reach out to us directly at [email protected] so we can look into your situation and find the best resolution for you.
Warm regards,
Dreamyannie Team
VD
Vanessa D.
DO NOT BUY HERE
DO NOT BUY HERE! Total scam! The dresses quality is bad. The whole company lies and they do not let you return and they instead advise you to gift the dress or resell it ahahha after the amount of money you gave them. SCAM SCAM SCAM - DO NOT BUY PLEASE GUYS!
Response from DreamyannieJul 29, 2026
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. This is not the standard we hold ourselves to.
We take all feedback seriously and would love the opportunity to make things right. Please reach out to us directly at [email protected] so we can look into your situation and find the best resolution for you.
Warm regards,
Dreamyannie Team
