Dreamwood Living Reviews | Read Customer Reviews of dreamwoodliving.com

Dreamwood LivingReviews of dreamwoodliving.com

4.786 reviews
Decoration & Interior
N19W24400 Riverwood Dr Suite 350, Waukesha, Wisconsin

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Dreamwood Living

About Dreamwood Living

Dreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.

Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: dreamwoodliving.com
Website: dreamwoodliving.com
Category: Decoration & Interior
Location: Waukesha, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dreamwood Living reviews

86 approved reviews, newest moderated first

Dave M.
Jan 22, 2026
Great experience
Great experience. Received the Modern Flame Landscape Pro in 4 days. The Fire place is beautifull.
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Daniel
Jan 20, 2026
Remote could not connect properly to my…
Remote could not connect properly to my fireplace.
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Douglas C.
Jan 18, 2026
Very good technical support to answer…
Very good technical support to answer questions and help me select the best propane insert for my application. The pricing was very good and very reasonable. Very fast response time to questions. The Product arrived on time when expected.
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Candido S.
Jan 18, 2026
Awesome customer service!
Awesome customer service!
Response from Dreamwood LivingMar 16, 2026
Hi Candido, Thanks for the 5-star review. Glad we had a chance to service you and we met your expectations. Best Regards, Dreamwood Living Team
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Tom S.
Jan 17, 2026
They took the time to educate me.....
They took the time to educate me on the products that were available. I was then able to make the appropriate choice to fit my needs.
Response from Dreamwood LivingMar 13, 2026
Hi Tom, Thank you for the great review. We're glad the team took the time to explain the product options clearly so you could pick the right one for your needs. We appreciate you sharing your experience and your support. Best Regards, Dreamwood Living Team
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MC Homes L.
Jan 16, 2026
Customer service was above and beyond.
Customer service was top notch. There was a small error in my order because I forgot a part that I was actually going to need. I don't remember his name, but the person taking care of my order caught it, and threw in the extra part that he knew I was going to need at no cost to me. He reached out to me by phone and let me know he took care of it and theat the order was on its way. I received the order right on time. You just don't get this kind of personal service anymore.
Response from Dreamwood LivingMar 13, 2026
Thank you for the great review! We're happy the team spotted the missing part and got everything sorted with a quick call and on-time delivery. It's good to know that level of service still stands out, we aim to make sure orders are right the first time. Appreciate you taking the time to share your experience. Enjoy the setup! Best Regards, Dreamwood Livng Team
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Barry B.
Jan 15, 2026
Fast shipping
Fast shipping
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Mike M.
Jan 13, 2026
Joe at Dreamwood was top notch
Joe at Dreamwood was top notch. He did everything he committed to doing and his knowledge of the product was very good.The price and service we received is not typical of most internet based companies and we were pleasantly surprised with Joe and Dreamwood.Would definitely recommend!
Response from Dreamwood LivingMar 13, 2026
Hi Mike, Thank you so much for the amazing review, Mike! We're genuinely thrilled to hear that Joe delivered on every promise and that his product knowledge made the difference for you. It's especially rewarding to know we stood out from the typical online experience—going the extra mile with great pricing, reliable service, and real expertise is exactly what we aim for at Dreamwood Living. We truly appreciate your recommendation and your support—it means the world to us. Enjoy your new fireplace, and please don't hesitate to reach out if you ever need anything else! Best Regards, Dreamwood Living Team
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