DreamSofa.comReviews of dreamsofa.com

I purchased nearly $20,000 worth of couches from Dream Sofa less than 8 months ago. Since then, every single one of the pull-out metal bed supports have snapped. When I contacted the company about this issue (which is clearly a manufacturing problem), they replied saying that it is my fault - someone "must have sat on the end of the bed". While this response sounds like a joke - it really isn't. Someone sat on the bed? Of course that has happened. How else do you get on the bed? Run and dive right into the middle and have your head land squarely on the pillow? Then, when you get up, roll over the arms of the couch on to the floor? Anyway - they offered no reimbursement help in fixing the issue (keep in mind, this has happened with 100% of the couches) and wanted to charge nearly $1,000 (metal support + shipping) for each couch to fix, not counting the labor that would be needed once received. While the couches are absolutely beautiful, I'm unable to give a higher review after these few months of use and seeing how horrific the quality of the build actually is.

I worked with Karla on the ordering of my sofa and she was always quick with her responses! A zipper on my cushion cover broke and she was extremely fast in getting back to me and sending me a new cover within just a few days! Very thankful for good customer service. AND we love our sofa.

Another 5 star review. I worked with Marissa and Josh. I cannot thank them enough for not giving up on me! I ordered over 100 swatches and they were able to order me something outside of their normal collection. I am so happy. Great quality all around, and they were always very responsive. This is a wonderful company!

The sofa and chair are beautiful. I had a problem with the back pillows being too thick so it took up too much of the seating. Karla was a star She arranged every step of the way to get me new thinner pillows and in short while the problem was fixed. she took care of every problem with courtesy and good humor.

After the whole Interior Define debacle that I went through, I was hesitant to order custom sofas sight-unseen from the internet again. And with the quick turnaround time promised, DreamSofa seemed to be too good to be true. After sifting through reviews online, I decided to give it a shot. I ordered the sofas at the end of February and they were delivered on time in April. The quality is fantastic and I'm very happy with the sofas. There was an issue with one of the screw-on legs, but customer support was quick and responsive and resolved the issue quickly. I had also contacted support prior to ordering for more information and they were quick and friendly then as well. Thanks!

Dreamsofa was a delight to work with. From answering my questions, to updating me on my order, to fulfilling my order, I was pleased. It took less than 6 weeks to get my gorgeous, custom sofa. Great quality and style. I ordered the Cannes with Peacock velvet fabric.

I recently purchased a sofa from Dream Sofa….it’s not only gorgeous, it’s comfortable and the perfect size for my home. 3 friends has asked where I got my sofa. They will be coming to Dream Sofa soon! I’ve posted pictures on my Facebook!

Holy sofa-nanza, Batman! If I could give Dreamsofa.com a million stars, I would! 🌟🌟🌟🌟🌟 So, let me tell you about my experience with the legendary Chester sofa. When I clicked "order" on their website, I had no idea I was embarking on a magical journey to furniture nirvana. First off, the customization options were more diverse than a pack of Skittles, and you know how I feel about Skittles - taste the rainbow! 🌈 I felt like a kid in a candy store, or better yet, an interior designer on a caffeine high. The fabrics, the colors, the patterns! Oh my! 😍 When the delivery truck arrived, I swear I heard a choir of angels singing (or maybe it was just the delivery guy humming). As they brought in my Chester Sofa, I was amazed by the sheer beauty of it. It was like my dreams had leaped off the screen and into my living room. Now, let's talk comfort. If clouds were sofas, they'd be the Chester! ☁️ I took a seat and suddenly found myself floating on a marshmallow-y cloud of pure bliss. No joke, my cat Misty and I have been playing musical chairs on this bad boy ever since it arrived. 🐱 The craftsmanship? Top-notch! I've sat, jumped, and even practiced my amateur gymnastics routine on this beauty (don't worry, I'm not that heavy) and it's still standing strong. The seams are stitched tighter than my favorite pair of skinny jeans, and the fabric is smoother than a baby seal. 🌊 And can we talk about the customer service? Dreamsofa.com's team was more helpful than a superhero team-up, and let me tell you, I was NOT an easy customer! They answered my million questions, guided me through the process, and were sweeter than a caramel macchiato. ☕ In conclusion, if you're on the fence about ordering from Dreamsofa.com, I say, "Dive in, the upholstery is fine!" They turned my living room into a wonderland of comfort, style, and joy. If sofas could make you laugh, the Chester would be a stand-up comedian! 🎙️😂 Thank you, Dreamsofa.com! You've made this sofa-lover's wildest dreams come true. 💖 P.S. Misty sends her purr-fect regards too! 🐾